Premier Switch Solutions S.C. (PSS) is a leading Electronic Payment Processing Company, established by major private banks of Ethiopia. The Company has implemented the first multi-institution shared-switch infrastructure to provide its member banks with a state of the art payment technology to drive ATM, POS, e-commerce, Mobile Banking and other payment channels and provide clearing of Debit/Credit card transactions for the banks. 

Currently, PSS has one vacant position stated below and would like to invite applicants who meet the qualifications and required experience listed for this job opening. 

Description of Duties

• Implement the operations policy and procedures.

• Perform the provision of card & PIN personalization and delivery to meet the customer expectation as per defined SLA.

• Manage dispatch sheets are returned after signature by authorized staffs of a customer.

• Follow the proper function of the card personalization & PIN printing machine and the card personalization solution for timely delivery of cards & PINs.

• Follow the stocking of relevant card perso machine spare parts and the reorder level. 

• Follow the card perso machines and card perso solutions logs, backup, archiving and retention are properly maintained regularly.

• Perform blank Card/PIN mailer stock and remind customers to replenish when reaches reorder level.

• Managed damaged cards and handle card related inquiries from customers.

• Conduct and verify card reconciliation.

• Conduct first hand preventive maintenance of card and PIN personalization machines regularly.

• Maintain records of all personalized, damaged, chip error cards & PIN Mailers.

• Participate in the management of vendor relationship and monitor all support activities.

• Conduct periodic operation performance metrics.

• Assist in the design of operation capacity planning and build business continuity.

• Follow the maintenance, upgrade and migration of systems and machines.

• Work with the relevant work units in the research and development of new products, services and technologies.

• Assist in the preparation of budget for the department

• Assist in building knowledge base from lessons learned.

• Attend incidents, interruptions and malfunctions at any moment.

• Prepare periodic reports.

• Perform any other duties as may be assigned from time to time by the supervisor.

Job Requirements

Qualification & Work Experience

• Bachelor’s Degree in Business Administration, Management, MIS or any other related field.

• At least 2 years’ relevant experience.

• Experience in the area of card operation is preferable.

How to Apply

Interested applicants who meet the required qualifications are invited to submit their updated CV and copies of relevant documents within 7 days of this announcement.

We only accept applications sent via our email:  pss.hr@pss-ethiopia.com

Please write clearly for which position you applied on the email subject line.

NB. : Only short-listed candidates will be contacted