Core Functions:

1.      Onboard, train, engage, and maintain financial institutions according to the Contract.

2.      Drive the Technical Assistance (TA) Scheme of Qena successfully in accordance with the design.

3.      Ensure that the overall service to financial institutions is provided flawlessly.

Ensure that appropriate products are designed, developed and deployed/delivered in accordance with the need of the subject financial institution.

Key Performance Indicators (KPIs):

1.      Number of Financial Institutions successfully onboarded, trained, engaged, and maintained: As stipulated in the Business Plan.  

2.      Compliance to time frame/plan: onboarding to product pilot/launch.

3.      Satisfaction level of financial institutions/Customers: 99%.

4.      Number of digitally addressed borrowers by category: As stipulated in the Business Plan.

Profit Margin: As stipulated in the Business Plan

Performance Review:

Weekly, Monthly, Quarterly and Annual

Job Requirements

1.      Lead and maintain a multidisciplinary team to have a satisfactory service delivery.

2.      Formulating strategies to executive the delivery operation.

3.      Drive and or assist financial institutions to deliver premium services.

4.      Provide insights into product, technology and market trends.

5.      Ensure relevant control measures are in place to minimize the risk exposure of Qena while being compliant to all the internal and external standards, compliance, policies & regulation.

Deliver and present performance and other relevant reports on periodical basis.

How to Apply

Submit your CV along with application letter via email: cv@kifiya.com

N.B: State the position in which you are applying for on the subject line of your email!