Job Requirement

Education: MA/BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics and other business related fields.

Work Experience: Minimum of 6/8 years cognate banking experience. Experience in Supervisory role is advantageous.

1. Job Objective:

To ensure the overall banking operation activities of the branch perform as per the bank’s policy, procedure, guideline and other pertinent regulation.

Job Duties and Responsibilities:

General Duties and Responsibilities:

• Develop Branch plans (such as operational plan, marketing plans and sales plan) and objectives and, lead & evaluate in their implementation.

• Coordinate and manage the overall banking operation activities in the branch.

• Prepare the Branch’s budget and track its implementation,

• Represent the Branch,

• Ensure effective and proper utilization of resources;

• Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);

• Coach and mentor employees within the branch towards effective career development,

• Sets goals, objectives, performance standards and signs an agreement with performers, and evaluate the periodic performance of subordinates,

• Prepare, Review, approve and submit functional reports to relevant organs and work closely with the branch teams for same,

• Manage disciplinary concerns of the Branch’s staff.

Main Duties and Responsibilities:

• Ensures customer queries and complaints properly handled;

• Facilitate efficient and high quality service to customers;

• Manage and maintain positive relationship with customer and staffs;

• Promote new and existing banks products, service and digital banking to customers;

• Enhance the banks image through pro-active handling of customers and maximizes their satisfaction;

• Ensures that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct;

• Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process;

• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards  and policies;

• Ensure that tasks are completed to the agreed standards within the agreed delivery time;

• Plan, coach, manage and coordinate the overall branch management;

• Enhance the Branch’s competitive position;

• Perform regular assessment of all branch –related work practices;

• Support Branch staff in developing, managing, and growing customer relationships;

• Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;

• Set team objectives, goals , and performance standards and facilitate team’s alignment and goal cascading;

• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards  and policies;

• Ensure that tasks are completed to the agreed standards within the agreed delivery time;

• Plan, coach, manage and coordinate the overall branch management;

• Work closely with the branch teams in annual plan development  and implementation;

• Enhance the Branch’s competitive position;

• Review and consolidate Branch budgets;

• Perform regular assessment of all branch –related work practices;

• Evaluate annual plans, such as operational plan, marketing plans and sales plan…

• Support Branch staff in developing, managing, and growing customer relationships;

• Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;

• Creates conducive work environment for the customers and staff;

• Check and approve balance confirmation;

• Motivates all branch staff to deliver high quality service;

• Implement the designed strategy for business growth, operational excellence and digitalization;

• Represent the Branch in social and official affairs and handle correspondences;

• Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments;

• Coordinate the marketing efforts of the branch;

• Perform other duties assigned by appropriately instituted Supervisory Management.

Place of Work: Adama District

How to Apply

We would like to inform you that you can access and apply for the positions by logging into the bank’s website CLICK HERE to get detailed information about the requirements, work experience and so on.