Médecins Sans Frontières (also known as Doctors without Borders or MSF) is a private, non-profit, international humanitarian medical organization that intervenes in emergencies and crises to relieve human suffering resulting from unmet medical needs. MSF observes strict neutrality with respect to politics and provides its assistance without discriminating based on race, religion, ideology, or political affiliation. MSF’s members are required to respect humanitarian principles and principles of medical ethics at all times.

 MSF Holland is looking for: ICT Supervisor

 ·         Number of Position:  one·         Place of work:      Addis Ababa with frequent field trip·         Terms of employment:  1 year  with a possibility of extension ·         Remuneration and Benefits:-          Starting gross salary/month: 23,480.00 ETB-          Medical Coverage : as per organizational scale-          Transportation allowance: 2,200 ETB·         Date of  application: January 27/2023 – February 03/2023

Main Purpose

Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and ser-vices, as well as ensuring onsite technical support and training of users under his/her responsibility in ac-cordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Accountabilities

•       Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;

•       Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;

•       Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;

•       Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;

•       Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;

•       Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;

•       Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;

•       Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

Context Specific Accountabilities

•       Identify potential ICT service and supply providers.

•       Ensure telecom services are working properly and follow up monthly telecom payment of the mission.

•       Provide a 1st level support  to users (on software, hardware, telecom problems, etc.) in order to satisfy their needs, ensure fluent communications in the mission as well as the correct use, maintenance and running of IT equipment and networks.

•       Provide corrective and preventive maintenance activities (check-up, cleaning, etc.), managing and updating a small stock of spare parts and replacing obsolete materials when necessary, of ICT environments, telecom and hardware equipment, according to MSF policies and procedures in place at any time.

•       Ensure updating and upgrading activities in order to ensure that all the users and their equipment on the network are standardized with respect to virus protection, software, hardware and network configuration.

•       Ensure the proper functioning of the different communication modes (VHF, HF radios, internet, mobile, sat phones, ...) and ICT equipment

•       Install new radio setups for vehicles and bases

•       Ensure the proper tracking and follow up of ICT equipment

Job Requirements

Education

·         Diploma or Degree in IT. Certifications in the domain would be an asset.

Experience

·         Preferably 2 years of proven experience in IT or technical functions

Languages                      

·         Preferably technical English

Knowledge

•       Expertise in latest version of Microsoft Operating System and business applications (Office365)

•       Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)

•       Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)

•       Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)

•       Teaching and supporting skills

 Competences·         Results and Quality Orientation L2·         Teamwork and Cooperation L2·         Behavioural Flexibility L2·         Commitment to MSF Principles L2·         Stress Management L3

How to Apply

Interested applicants should submit their CV and application including photocopies of all supporting documents to THIS LINK

Please note that we only contact short-listed candidates.