Job Expired

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Account Executive

Info Mind Solutions PLC

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Business

Marketing Management

Addis Ababa

2 years - 3 years

1 Position

2023-01-31

to

2023-02-09

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Marketing Management

Full Time

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Job Description

The Account Executive is responsible for communicating with clients regarding posting services, managing the in-house sales, redirecting clients needs to other units as identified,  following up on payment with the Finance department, and ensuring clients are satisfied with the service. 

Major Functions:

  • The customer engagement department is the core of the business. Its function is to increase income, maintains industry leadership and customer satisfaction. 

  • Manage customer relations and serve clients through posting services in house sales and service delivery.

Key Responsibilities: 

In house sales and service delivery Management

  • Being the point of contact for clients in  house sales and services delivey and building and maintaining a long-term relationship with clients . 

  • Support existing clients on issues regarding posting, package and access to the website.

  • Ensuring Clients posting service have been delivered on time and ensure the quality of the service.

  • Monitoring and tracking the usage of the product and updating the database and Client on the package.

  • Interact and coordinate with ethiojobs service team and other IMS staff members and departments to ensure the client satisfaction. 

  • Bolstering the existing clients on enhancing their usage of package. 

  • Managing and solving problems occurring with in the department . 

  • Analyze and track  in house sales data of the assigned Client and provided a report to  customer relation Manager.

  • Facilitating and delivering training to Clients.

  • Recording and updating Client engagement daily activiites.

Following Payment

  • Coordinating and facilitating the payment of  service with the Finance team.

Report

  • Developing and communicating timely report to Customer experience Manager

Team Collaboration

  • Assisting the candidate experience officer and talent researcher 

  • Facilitating and coordinate with the outdoor sales team.

Job Category:  Part of Customer Engagement   

Reporting Relationship: Report to Customer Experience Manager  

Job Requirements

Qualification: 

Requirement

  • BA in Marketing, Management and other relevant filed 

  • At least 2-3  years of experience of working as Account Executive, Sales, Marketing and related position. 

  • Experience working in Business to Business, Perfareable 

  • Ability to collect, track, and analyze large amounts of data.

  • Understanding of consumer behaviors and industry trends.

  • Ability to prioritize among competing tasks

Core Competencies 

  • Excellent communication skill

  • Client Management 

  • Time Management  

  • Attention to Detail

  • Team Works

  • MS Office

  • CRM tools

Performance Evaluation Category

  • Monthly Targets 

  • Option to grow to customer experience manager  

How to Apply

Register using the following LINK

Fields Of Study

Marketing Management

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