Job Expired
Info Mind Solutions PLC
Business
Marketing Management
Addis Ababa
2 years - 3 years
1 Position
2023-01-31
to
2023-02-09
Marketing Management
Full Time
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Job Description
The Account Executive is responsible for communicating with clients regarding posting services, managing the in-house sales, redirecting clients needs to other units as identified, following up on payment with the Finance department, and ensuring clients are satisfied with the service.
Major Functions:
The customer engagement department is the core of the business. Its function is to increase income, maintains industry leadership and customer satisfaction.
Manage customer relations and serve clients through posting services in house sales and service delivery.
Key Responsibilities:
In house sales and service delivery Management
Being the point of contact for clients in house sales and services delivey and building and maintaining a long-term relationship with clients .
Support existing clients on issues regarding posting, package and access to the website.
Ensuring Clients posting service have been delivered on time and ensure the quality of the service.
Monitoring and tracking the usage of the product and updating the database and Client on the package.
Interact and coordinate with ethiojobs service team and other IMS staff members and departments to ensure the client satisfaction.
Bolstering the existing clients on enhancing their usage of package.
Managing and solving problems occurring with in the department .
Analyze and track in house sales data of the assigned Client and provided a report to customer relation Manager.
Facilitating and delivering training to Clients.
Recording and updating Client engagement daily activiites.
Following Payment
Coordinating and facilitating the payment of service with the Finance team.
Report
Developing and communicating timely report to Customer experience Manager
Team Collaboration
Assisting the candidate experience officer and talent researcher
Facilitating and coordinate with the outdoor sales team.
Job Category: Part of Customer Engagement
Reporting Relationship: Report to Customer Experience Manager
Qualification:
Requirement
BA in Marketing, Management and other relevant filed
At least 2-3 years of experience of working as Account Executive, Sales, Marketing and related position.
Experience working in Business to Business, Perfareable
Ability to collect, track, and analyze large amounts of data.
Understanding of consumer behaviors and industry trends.
Ability to prioritize among competing tasks
Core Competencies
Excellent communication skill
Client Management
Time Management
Attention to Detail
Team Works
MS Office
CRM tools
Performance Evaluation Category
Monthly Targets
Option to grow to customer experience manager
Register using the following LINK
Fields Of Study
Marketing Management
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