The Candidate Experience Manager is in charge of delighting candidates at every stage of the hiring process. In his/her role, he/she will collaborate closely with prospects, candidates, applicants, employees, key business stakeholders, and a team of recruiters to ensure candidates have a positive experience during our recruiting and onboarding process.

Major Functions:

•  The candidate Experience Manager is in charge of assisting candidates and candidate experience officers, managers throughout the recruitment process.

•  As an integral partner in our recruiting activities, directly contribute to the development of strong candidate relationships, and frequently serve as candidates' first impression of IMS. 

Key Responsibilities: 

• Ensures a seamless candidate experience from start to finish. 

• Ensure candidates receive timely, thoughtful and engaging messaging throughout the hiring process

• Ensures that recruiting activities are in compliance with corporate and government regulatory agencies.

• Follow up job postings in ATS and posts to applicable websites, including targeted fresh graduate / university graduates job boards, as needed.

• Identifies opportunities for improving candidate experience and scheduling efficiency.

• Develops strong trust and relationships with recruiters and business leaders across the organization.

• Provides appropriate follow-up correspondence to candidates on recruiting status via phone, text messaging, social media, and/or email. 

• Efficiently schedules phone interviews, hiring manager interviews and on-site interview panels; provides high-touch communications with candidates to give them the best insight into the interview process.

• Ensure the sets up of  rooms and any necessary AV equipment. 

• Establishes rapport with candidates and hiring managers during the interview process. 

• Coordinates the post-interview debrief meetings and provides debrief materials. 

• Manages the candidate onsite experience by providing exceptional hospitality, including greeting candidates and/or guests, ensuring interviews begin and end on time, and guiding candidates between meetings. 

• Reviews and manages new hire offer documents. 

• Initiates, processes and checks candidate background investigations and other pre-employment contingencies; sends results to recruiter. 

• When needed, conducts phone interviews with candidates and provide support on special projects. 

• Updates candidate records and job postings in recruiting systems and confirms new hires. 

• Acts as a brand ambassador for IMS by exuding the cultural values and beliefs

Job Category: Part of Customer Engagement  

Reporting Relationship: Report to Customer engagement Manager

Job Requirements

Qualification: 

Requirement

• Bachelor’s degree in business administration, in human resources or in Marketing, Management and other relevant filed 

• At least 3-5  years of experience of working as a candidate relation manager , customer relation manager and related position. 

• Experience working in Business to Business, Perfareable 

• Skilled in written and oral communication.

• Experience managing priorities while being adaptable and flexible

• Ability to collect, track, and analyze large amounts of data.

• Understanding of consumer behaviors and industry trends.

• Ability to prioritize among competing tasks

Core Competencies 

• Excellent communication skill

• Client Management 

• Time Management  

• Attention to Detail

• Team Works

• MS Office

• CRM tools

Performance Evaluation Category

• Monthly Targets 

• Option to grow to Customer engagement Manager.  

How to Apply

Register using THIS LINK