The Customer Service Officer is responsible for the delivery of excellent Customer service to all external and internal customers. You are also responsible for the provision of accurate and efficient secretarial, clerical, cashier, reception, records, administration, and backfilling support.

Job Requirements

Required Education: Management, Sales, Management, Accounting, Information Technology, Computer Science, or any related fields of study.

Work experience is not necessarily required but, having experience in Marketing and Sales, Customer Service, or related activities at business Service companies like Airlines, Star Hotels, Financial Institutions, Hospitals, Real Estate, and related sectors is highly preferred.

• Only graduates of 2020, 2021, and 2022 shall apply

• Age must be below 30 years (inclusive)

Competency:

• Core Competency [Perseverance, Continuous Learning, Teamwork, Integrity & Trust, and Customer Focus],

• Individual Competency [Action oriented, Interpersonal skill and Problem solving], & Technical Competency [Marketing and sales, bank product

• knowledge, customer service, communication and negotiation skill]

Workplace: Finfinne City( Addis Ababa), Oromia North, Special South, Zone East Surrounding and Finfinne, West West, Finfinne South, East, Districts North and South-West Shoa zones

Registration place: Bole, Behind Dembel City Center adjacent to Dembel Police Station, on the building where Oromia Bank Hayu Branch is located.

Notice:

Terms of employment: Permanent up on satisfactory completion of probation period,

Remuneration: As per the salary scale and benefit packages of the Bank,

How to Apply

Submit copies of your non-returnable CV with the application letter and copy of credentials; including a copy of your grade 8 ministry certificate and other supporting documents in person to Cooperative Bank of Oromia