Job Purpose

To provide Technical support with the implementation, management, maintenance, and development of IT polices, regulation and guidelines in North program area. To liaise and communicate with head office ICT officer in relation of IT issues

Main Duties and Responsibilities

• Insure all Concern standard software are installed on every Concern computers and make sure that all computers and IT infrastructure follows the Concern IT policy

• Computer, Printer and Photocopier Maintenance's and troubleshooting have to done timely.

• Defected components of computer, windows and applications maintained and replaced.

• Web root anti-virus are installed in every concern laptop.

• Power protection and backup devices connected to all network devices to protect them from damage due to power.

• Make sure LAN and internet connection is properly functioning.

• Support Procurement officers in identifying the right IT related equipment's purchase.

• Follow up on IT related equipment maintenance in collaboration with other units.

• Make filed visit to our project office for IT support.

• Facilitate concern account creation, update and Termination in collaboration with the HR department.

• Take concern computer inventory audit report periodically.

• Perform daily and weekly backup as per concern backup procedure.

• Make sure that the Concern standard Antivirus software is installed in all concern machines and frequently check that it has the latest update definitions.

• Properly name all concern computers and network devices.

• Remove unsafe and not licensed as well as non-concern standard software from computers.

• Follow up all IT equipment's i.e. computers, printers and photocopiers are dust protected.

• Follow up computer and network users are using internet service without interruption.

• Provide continues support for concern staff on

               ·  On outlook usage.

                ·  Printer and Scanner usage.

                · IT equipment usage.

                ·  On how to access concern network and web based services.

                 · On how to take backups from their system and recovering files.

• Awareness creation about concern IT police and on concern web based services individually and in-group.

• Work in cooperation with the ISP (Internet Service Provider) Ethio-Telecom to fix problems when service failure occurred from their side.

• Accountability mechanisms as an integrated part of the planning and evaluation cycles

Emergency Response

Concern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and the Ethiopia Program is to respond, all staff are required to actively participate in the response, regardless of location and contribute to the efforts aimed at achieving the humanitarian objective of the organization. 

Gender & Equality Mainstreaming

• Ensure that support staffs have a strong understanding of gender mainstreaming and that gender mainstreaming tools are effectively implemented

• Coordinate with the Gender Equality officer/coordinator in planning,  allocating and implementing a program budget for gender mainstreaming

• Ensure that gender mainstreaming is effectively implemented and monitored throughout the employment process

• Ensure that gender sensitive indicators plans are in place and that they are effectively monitored 

Accountability

In line with Concern’s commitments under the Core Humanitarian Standard (CHS): 

• Actively promote meaningful community participation and consultation at all stages of the project cycle (planning, implementation, M&E);

• Work with relevant colleagues  to ensure that the Complaints and Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcomed and addressed;

• Work with relevant colleagues  to ensure that information about CRM, safeguarding and expected staff behaviour is disseminated among programme participants and communities. 

Job Requirements

Person Specification

Essential:

• BSc degree in Computer Science or Information Systems with min. 4 years relevant experience

• College Diploma in Computer Science or Information Systems with min. 7 years relevant experience

• Fluent spoken & written English

• NGO experience an advantage

• Good communication and report writing skills

Competencies:

Desirable:

• Excellent networking, representation and coordination and negotiation skills with government and other agencies.

• Flexible, reliable, culturally sensitive

• The ability to work in teams/ isolated situation and stressful environments and under pressure meeting deadlines.

• Initiative and be able to work with minimal supervision

• Managing finance, Logistics and transport/or HR and Administration.

• Good administrative skills

• Good communication and report writing skills

• Ability to communicate effectively in both oral and written English.

• Good interpersonal skills and team player with sensitivity to cultural diversity

• Ability to work under pressure

• An awareness of appropriate action including reporting and documenting concerns safely and seeking advice. Particularly if uncertain whether a safeguarding need is present

What We Offer

• A competitive salary and benefit package

• Excellent medical benefits (100% cover including dependents)

• 20 days annual leave

• 26 weeks (paid) maternity leave, 18 weeks (unpaid) parental leave

How to Apply

Interested applicants should send non-returnable C.V., application letter outlining how their experience and education fit this vacancy to register using this LINK

• Please note that no need to submit your supporting documents at this stage:   

• Only short listed candidates will be contacted

Safeguarding at Concern: Code of Conduct and its Associated Policies

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

Women and disable people are highly encouraged to apply.