Job Expired
Multichoice Ethiopia Plc
Business
Business Administration
Addis Ababa
0 years
1 Position
2023-02-09
to
2023-02-18
Marketing
Business Administration
Management
Full Time
Share
Job Description
Purpose of the Position:
To manage subscribers (inbound), addressing their issues proactively and minimizing churn.
Quality Assurance
§ Maintain at least 90% QA scores at all times
§ Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
§ Ensure first call resolution at every customer contact – reducing return call
Customer Education
§ Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
§ Ensure customer education on alternative contact options
§ Explain the payment options and process mechanism
§ Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the customer
Offers discounts or special deals as needed and within pre-established limits
The incumbent is required to have the following technical competencies:
Product/service knowledge
Accounts understanding
Market/customer knowledge
Technical knowledge
Governance and Compliance
Behavioral Competencies
Service orientation
Empathy
Observation
Perseverance
Initiative
Register using this LINK
Only shortlisted candidates will be contacted.
Fields Of Study
Marketing
Business Administration
Management
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