Job Expired

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Customer Service Representative

Multichoice Ethiopia Plc

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Business

Business Administration

Addis Ababa

0 years

1 Position

2023-02-09

to

2023-02-18

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Marketing

Business Administration

Management

Full Time

Share

Job Description

Purpose of the Position:

To manage subscribers (inbound), addressing their issues proactively and minimizing churn.

Quality Assurance

§   Maintain at least 90% QA scores at all times

§  Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

§  Ensure first call resolution at every customer contact – reducing return call

Customer Education

§  Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

§  Ensure customer education on alternative contact options

§  Explain the payment options and process mechanism

§  Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the customer

Offers discounts or special deals as needed and within pre-established limits

Job Requirements

 The incumbent is required to have the following technical competencies:

Product/service knowledge

Accounts understanding

Market/customer knowledge

Technical knowledge

Governance and Compliance

Behavioral Competencies

Service orientation

Empathy

Observation

Perseverance

Initiative

How to Apply

Register using this LINK

Only shortlisted candidates will be contacted.

Fields Of Study

Marketing

Business Administration

Management

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