Background:

• John Snow, Inc. (JSI) is a public health management firm, headquartered in the United States, dedicated to improving the health of individuals and communities throughout the world. JSI has been implementing public health work in Ethiopia for over 25 years.

• JSI is implementing the five-year Digital Health Activity in Ethiopia, which is funded by the United States Agency for International Development (USAID). The purpose of this Activity is to support the Government of Ethiopia (GOE) to improve the quality of health services and create a sustainable health care system through the use of data for decision making, as well as to provide similar services to other countries in Africa or to respond to a crisis in Ethiopia (as needed). The primary objectives of the Activity are to

1) support information technology systems and data repository at all levels;

2) build a culture of data use; and

3) improve capacity and governance of MOH health information systems management.

The Biomedical Engineer is a member of the help desk team designated to support health facilities troubleshoot and maintain Medical Equipments that they are using. He/she supports the health facilities in undergoing periodic maintenance and troubleshooting any issues they encounter with Medical Equipments.

Responsibilities:

Specific responsibilities of the Biomedical Engineer will include, but is not limited to the following:

• Respond to incoming calls to the help desk from health facilities, record, organize analyze and generate reports.

• Ensure if the device reported is under warranty; if so work with stakeholders and the agent to get the equipment maintained

• Understand the issue reported by the health facility and troubleshoot equipment malfunctions over the phone.

• Guide health facilities over the phone with installation of medical equipments

• Receive reports through the help desk hotline and log the issue on the help desk system for health facilities that do not have access to the system.

• Escalate issues that were not resolved at the helpdesk to the appropriate bio medical engineer at regional or zonal level.

• Follow up and make sure all issues are solved by working closely with all public and private stakeholders.

• Routinely follow up with biomedical engineers and operators at health facilities and ensure preventive equipment maintenance are performed based on the manufacturer manual.

• Regularly follow up the help desk dashboard and ensure equipment malfunctions are properly reported.

• Support health facilities to conduct and manage medical device inventory management

• Support and participate on MoH-PMED on maintenance campaign facilitation and management

• Develop specification for medical devices and spare parts

• Support and follow health facilities to implement Medical Equipment Management information System (MEMiS).

• Perform other duties as assigned

Job Requirements

Qualifications:

Applicants for this position should possess the following qualifications:

• Bachelor’s Degree in Biomedical Engineering is required

• 3 years and above of experience in maintenance of medical equipments

• Previous hospital imaging/laboratory, Covid19 and oxygen therapy medical equipment maintenance and management experience is an asset.

• Able to conduct troubleshooting medical device failure and provide technical advise remotely.

• Good knowledge of commonly used medical equipment in Ethiopia

• Strong representational and interpersonal skills

• Excellent written and verbal English; proficiency in Amharic

• Ability to understand and articulate issues reported by facilities.

• Proficiency in common computer packages (e.g. Word, PowerPoint, Excel) relevant to the work

• Ability to work well under pressure

• Good verbal and written communication skills

• Relevant technical knowledge.

• Problem-solving skills.

• Efficiency and organization

• Team working skills

JSI is a child-safe organization, and the safety and well-being of children is a priority of our organization. We have robust recruitment procedures to ensure that all staff are suited to work with the children served by our programs.

JSI/WEI is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, sexual orientation, sexual preference, genetic information, political affiliation, or protected veteran status in any employment decisions. 

How to Apply

Interested and qualified applicants should follow the below instruction and apply through the online application form no later than February 16, 2023.

1.      Fill out the online application form using this form: Online application form. If you don’t fill the online application form, your application will not be considered.

2.      Submit your resume and cover letter to dhtechnicaljobs@jsi.com

3.      You must include the name of the position you are applying for in the subject line of the email. If this is not included, your application will not be considered.

4.      Any application received after the closing date will not be considered.

5.      Application deadline: February 16, 2023.