The International Organization for Migration (IOM) is the UN Migration Agency with 174 Member States. IOM works closely with governmental, intergovernmental, and non-governmental partners in the field of migration. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations Units in various IOM Country Offices, coordinated under the Division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters (HQ), are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

Under the overall supervision of Head of Operations & Movement Officer and under the direct supervision of Senior Operations Assistant, the Operations Assistant _Movement is responsible for undertaking movement operations activities, with the following duties and responsibilities.

Position Title Operations Assistant_ Movement (2 positions)

Duty Station Addis Ababa, Ethiopia

Classification G5

Type of Appointment One Year Fixed Term with possibility of extension

Estimated Start Date April 1, 2023

Posting Period 10.02.2023 – 16.02.2023

In particular, he/she will undertake the following responsibilities and accountabilities.

Responsibilities and Accountabilities:

1. Coordinate, schedule and book travel for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements, including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations and departure notifications.

2. Organize and complete all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM). Under the supervision of the Senior Operations Assistant, distribute travel information to internal and external stakeholders.

3. Compile and analyze descriptive statistics, using I-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host government’s procedures.

4. Create movement data files, by ABN, for all individuals in accordance with SOPs and for IOM accountability.

5. In accordance with local practices and RMM guidelines and standards, and in close coordination with supervisors, identify and assign escorts to accompany vulnerable individuals.

6. In coordination with Senior Operations Assistant, process exit permission paperwork and Travel Documents in accordance with established standards and the local guidelines.

7. Conduct identity and document verification prior to the distribution of travel documentation to refugees, immigrants and migrants.

8. Conduct pre-departure counselling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs and medical conditions) as needed. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed.

9. Provide regular feedback on work being accomplished to Senior Operations Assistant and keep supervisors immediately informed of any issues that arise.

10. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, Mimosa, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.)

11. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Senior Operations Assistant or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.

12. Perform such other duties as may be assigned.

Job Requirements

Education

• University degree in Social Science or related field of study is required.

Experience

• Desirable of five years of working experience or a minimum of three years of professional experience at the travel/airline industry in operations and coordinating the work of others.

• Prior Movement Operations, transportation-related and/or management experience a strong advantage.

• Accuracy in handling and reporting data, with attention to processes and detail

• Strong computer skills - Word, Excel and Internet.

• Experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a strong advantage.

• Mature individual and able to work on overtime, when requested and independently.

• NGO/INGO experience is a plus.

Languages

• Thorough knowledge of spoken and written Amharic and English

• Working knowledge of Somalia, Tigrigna, Arabic and other languages of refugees in Ethiopia is an advantage.

Skills

• Excellent communications and interpersonal skills

• Strong analytical and planning skills.

• Proposal and report writing skills.

• Proven supervisory/managerial skills.

• Basic project management experience

• Very good representational skills

• Computer literate

Values and competencies

The incumbent is expected to demonstrate the following values and competencies:

Values:

• Inclusion & respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion wherever possible.

• Integrity & transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: Demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge, and innovate.

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring, and motivational way.

How to Apply

For external applicants to be considered, applicants are required to apply using THIS LINK and Internal applicants via @DL_ETH_IOM Ethiopia HR indicating the vacancy number and position title as mentioned in the vacancy announcement he/she applied for in the email Subject line. Any application without this information in the subject line will be excluded from the applications and attach the following:

o   Motivation/Application letter

o   CV (written in English) with three professional referees and their contacts (both email and telephone)

o   Copies of Academic Certificates from Accredited Universities

Only shortlisted candidates will be contacted.

We strongly encourage qualified female applicants to apply!