Job Expired
Call Center Agent
Saria Consultancy PLC
Business
Business Administration
Addis Ababa
0 years
1 Position
2023-02-14
to
2023-02-26
Accounting
Business Administration
Management
Economics
Full Time
Share
Job Description
Hiring Company: Ahununu Trading PLC
Salary Grade: 5
Department: Marketing, Sales & Business Dev’t Department
Reports to: Call Center Coordinator
Company overview
Ahununu is one of the biggest private Logistics company with huge connectivity within Ethiopia. Branching out in to 13(thirteen) Destinations throughout Ethiopian cities. we are currently providing Air express parcel delivery & road transport to different corporate & individuals demands. Ahununu Express Service is currently providing a full-fledged logistics services. Our service is characterized by fast, reliable & affordable merits. All our deliveries to branch cities are on a next day arrival basis. A transit insurance is guaranteed to all deliveries via road transport.
Purpose of the Job: Under the general direction and supervision of the CALL CENTER COORDINATOR, CALL CENTER AGENT is responsible for place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information and a member of the primary contact team for consumers interested in the service we offer and will be responsible for assisting them in completing purchases online and over the phone, also inform customers of the service terms and features and project a professional company image through voice and online interactions.
DETAIL DUTIES AND RESPONSIBILITIES:
Answer incoming calls and respond to customers’ emails.
Manage and resolve customer complaints.
Sell service and place customer orders in the computer system.
Identify and escalate issues to supervisors.
Provide service information to customers.
Research required information using available resources.
Research, identify, and resolve customer complaints using applicable software.
Route calls to appropriate resources.
Manage inbound and/or outbound calls.
Follow various communication scripts when speaking to a caller.
Identify customer needs, answer questions and solve problems.
Up-sell services when possible.
Build sustainable customer relationships;
Other duties as assigned
Job Requirements
Qualification and Experience:
Bachelor’s degree in Accounting, Management, Economics, Business Administration or related fields with zero (0) year of demonstrated experience, or
Level 4/college diploma in Accounting, Management, Economics, Business Administration or related fields with Four (4) years of demonstrated experience
How to Apply
Submit your recent CV and other relevant documents via email: courieroperation2022@gmail.com
Note: Please specify the position you are applying for in the subject line of your email.
Fields Of Study
Accounting
Business Administration
Management
Economics
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