Country: Ethiopia

Organization: Danish Refugee Council

Closing date: 24 Feb 2023

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Head of Support Services to work in Ethiopia

About the job

Operationally and strategically this role is responsible for Finance, Human Resources, Logistics and Procurement, Administration and IT. You will oversee, develop and provide strategic direction, mentorship and support to his/her support areas. An active member of the Senior Management Team this role ensures that all aspects of the Country Office management is represented and considered in decision making. This role has a country focus and as SMT the HoSS must be committed to visiting the field at least quarterly to ensure regional level support and capacity is provided along with ensuring compliance to donor requirements and adherence to DRC procedures and guidelines. Your main duties and responsibilities will be:

Management

• Lead and manage the support managers (including people planning, performance, well-being and development)

• Manage, deliver and report on current operations and programme support in each region of implementation

• Establish high performing support teams ensuring high-quality approaches are maintained

• Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.

• Responsible for the strategic development, management and implementation of the support operations

• Ensure appropriate technical support is available to programs, in line with organizational priorities

• Ensure support for annual planning and review processes

• Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines

Operational Management

• Support the Country Director and the Senior Management Team in liaising with donors and authorities, in issues related to compliance, registration, and audit

• Oversee the operational support units for the country/regions by providing strategic leadership and technical support to the areas under his/her supervision

• Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.

• Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support

• Contribute to the development and implementation of DRC’s global development initiatives.

• Responsible for Master Budget, KPI indicators and financial viability of the country operation

• Provide leadership in the Code of Conduct mechanism of DRC Ethiopia depending on the needs.

DRC Dynamics ERP System

• Ensure ERP functionality is properly used by relevant staff

• Apply reports and data analytics from DRC Dynamics to improve overall performance

• Act as heavy user for the Projects & Finance functionalities

• Ensure trainings are carried out on a revolving basis with field staff by the finance and supply chain team members

Supervisor responsibilities:

• Supports the managers to coordinate the daily activities of each team to ensure workload is supported and prioritized appropriately

• Does not have direct line management responsibility for teams, but will contribute to recruitment and/or performance appraisal of members of the team

Job Requirement

To be successful in this role we expect that you possess the following:

• Master's Degree in Political Science, International Development, Economics or in a relevant field.

• At least 7 years' experience in relevant field

• At least 4 years' experience with people management

• Experience in a similar role in an international NGO

• Proven leadership skills and a competence in people management

• Proven operational management experience and capability, including in conflict areas

• Proven significant financial, information and systems management experience

• Significant experience in procurement and tender processes

• Understanding and experience of institutional fundraising

• Understanding of the countries in which DRC operates and sensitive to the cultural context

• Experience working in an ERP system, including supply chain, finance and HR systems

• Full professional proficiency in English

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 12 months

Band: E

Designation of Duty Station: Family - non-accompanied duty station

Start date: 24 March 2023

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates or DRC National Staff salary scale; For questions regarding the vacancy please contact Sue Clarke at sue.clarke@drc.ngo. Applications sent by email will not be considered.

How to apply

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.

Please CLICK HERE to apply

Closing date for applications: 24 February 2023

The screening process for this position is on rolling basis, so early submission of applications is encouraged. DRC remains a right to close the vacancy once a suitable candidate is identified

For further information about the Danish Refugee Council, please consult our website drc.ngo.