ZOA, as an international NGO, supports people who have lost everything due to armed conflict or natural disaster. Together, we can come to their aid in emergencies and remain faithful to communities as they recover – providing new opportunities for them to help themselves again. The work of ZOA is coordinated from the Netherlands. We are active in multiple countries in Africa, South America, the Middle East Region, and Asia. We work with approximately 900 employees worldwide and with (local) partners. We invite you to join our team of committed colleagues.                                

ZOA is looking for a

Director of Operations

ZOA’s programme in Ethiopia

ZOA works in several regions in Ethiopia: Gambella Regional State (field office in  Gambella Town), Somali Regional State (field office in Dolo Ado and Melkadida refugee camp), Tigray Regional State (field office in Shire and Mekelle), Oromia Regional State (field office in Harar), Amhara and Addis Ababa. In Ethiopia, ZOA works with Internally Displaced People (IDPs), host populations, persons with disabilities, returnees, and a large population of refugees who fled a combination of violence and drought in Somalia, South Sudan and Eritrea. 

What we offer

ZOA offers a challenging position with a lot of responsibilities. We offer good benefits and remuneration which suits the NGO sector (including, but not limited to medical, accident and life insurances, provident fund, training options). 

Your challenge 

The Director of Operations is responsible for leading strategic and daily operations of ZOA’s finance, grant finance, logistics, procurement, IT and office security functions in Addis Ababa and all area offices. The Operations Director role is a combination of working directly to manage and solve operational issues; developing and overseeing a capable team of direct reports and building an enabling environment for all teams to succeed ((including equipment, supplies, financial information and a safe and supportive work environment). S/he is a member of the senior management team and reports to the  Ethiopia Country Director.  S/he should have appropriate levels of complementary expertise, professional and work experience to ensure all functions operate efficiently and meet ZOA Ethiopia’s strategic and operational objectives. ESSENTIAL RESPONSIBILITIES AND DUTIES: The Director of Operations has been assigned with responsibility and holds delegated authority for: Finance Lead the annual budgeting and quarterly forecasting processes. Regularly review Ethiopia’s Country strategy and identify opportunities to achieve targets and ensure full cost recovery. Develop and utilize forecasting and financial analyses to inform planning, budget proposals and operational decision-making. Work with area managers and project managers on budgeting, financial planning and financial grant management. Work with the grant teams, area managers and project managers to ensure proper interpretation of funding contracts when entering into financial obligations or any other contracting actions. Ensure timely, accurate and useful financial reporting for multiple audiences, including donors/funding sources, government, ZOA’s head office, Ethiopia’s Management Team and project teams. Preparation of country annual accounts, in accordance with relevant legislation and regulations. Establish and maintain sound financial management practices and ensure compliance with internal and external stakeholder procedures, rules and regulations. Lead on all financial audits, respond to findings and ensure that findings are implemented to mitigate disallowable costs. Analyze current financial processes, systems and staff skills and knowledge, identify gaps and implement improvements. Provide technical assistance, as needed, to local partners on financial compliance and reporting Operations Lead operational initiatives, and drive implementation, improve planning and delivery capabilities in all administrative areas. Develop and maintain country specific standards, policies and procedures for IT, vehicles, office, utilities, procurement, etc. in compliance with ZOA’s global quality management framework and stakeholder requirements. Ensure and plan for efficient use of resources to deliver quality operations support to all ZOA Ethiopia teams including vehicles, office security, etc. Ensure that the procurement function is efficient, effective and provides value for money. Ensure systems are in place for inventory management. Manage contracts and relationships with vendors - including counter terrorism checks and compliance with ZOA’s duty of care. Build relationships with ZOA’s management team and project leads to streamline and add rigor to operations. IT Implementation of IT policies and procedures in compliance with ZOA’s worldwide framework. Managing availability, continuity and security of IT resources and infrastructure. Ensure all staff have the skills, knowledge and equipment to access and use ZOA’s online systems. Leadership and management The Director is member of the Country Management Team and the Local Crisis Team. Successfully manage the team in Addis and area offices, through recruiting, strong performance management and coaching and proactive professional development. Authority The Director of Operations is authorized and accountable within the framework and limits defines in: The ‘Declaration of Authorization’ signed by the Country Director The ZOA Country Management Charter The agreed Country Strategy and Annual Plan ZOA’s quality management system The projects as approved by the donors
Contacts: External All Suppliers. Auditors. Government stakeholders. Donors. Legal services. Internal Contacts Local management. ZOA’s worldwide Finance and Operations community. Your Total Rewards package at ZOA1.    Compensation Competitive salaries and financial security - we know how important these are to you and your family. Salaries that match the local market and we pay you in EUR. Annual salary review based on the cost of living in your location/Ethiopia. Annual Salary increase based on annual performance review2.     Allowances Transportation allowance:  ETB 5,000  per month. Airtime Allowance: We provide data and airtime to enable you to conduct your work outside of the office. we provide a closed user group so you can speak to your colleagues at no cost. Food Allowance: we provide lunch daily at our offices, ZOA pays 600 ETB per month and staff contribute 400 ETB per month. Severance payment: one month’s salary for an extra service year. Hardship Allowance: If you are working in identified places as a remote and hazardous by the government, you will be entitled 20-40% additional allowances of their basic salary. Therefore, we provide 40% hardship allowance to ZOA employees working in Gambella, Dollo Ado and Shire field offices. Transfer Allowance: We provide transfer allowance of 10,000 ETB If, in case of you permanently shift or transfer to a new programme area.3.     Paid Leave We recognize you have priorities outside of work. Our flexible paid time off package gives you the flexibility you need. Annual Leave: 20 days of annual leave in addition to public holidays, and you are also granted one extra day for each extra full year. Enhanced Maternity Leave provision, 4 months Paternity Leave 5 working days. Rest and Recuperation (R&R): We provide you 5 working days for every consecutive 12 weeks of work R&R leave to unaccompanied staff who work away from their permanent place of residence to spend time with their family. Therefore, ZOA provides R&R leave for its employees who work in the program offices in Somali, Gambela, and Tigray regions.4.    Insurance Provident Fund  + Pension: : 32% (22% from ZOA and 10% from You.
 Life insurance  
 Medical Insurance: We also covers your dependents, and your medical expenditures are covered by ZOA up to 100% of each invoice, up to a defined maximum refunded amount of Br 200,000 ETB  per annum. 5.    Wellness We care about your health and wellbeing. We offer a comprehensive health package and initiatives to support your wellbeing.Covid-19:  free vaccination and PCR test We have established a social committee in every region. Learning & Development Professional development programme and support with funding for a relevant qualification. Study/ exam leaves Training and coaching module

Job Requirements

Competencies

Knowledge

• Master's degree in Finance, business administration and/or plus 10 years relevant experience.

• Strong financial analysis and an ability to lead teams on rigorous data analysis.

• Strong leadership experience, attracting, managing, motivating, retaining their team and developing their own managers.

• Excellent oral and written communication skills essentials, as well as strong programme budget capabilities.

• Experience working in Ethiopia and knowledge of the country.

• Willingness and ability to travel domestically.

• Excellent communication skills in written and spoken English and Amharic. 

Skills/Attitude

• Analytical and empathetic manager and leader who strives for sustainable impact, by building and working through impactful, high-performing teams.

• Flexible, creative, proactive and resilient problem solver who doesn’t get discouraged.

• Effectively cultivates and engages external networks.

Special Requirements:

Up to 25% domestic travel

How to Apply

Register using the following link https://bit.ly/3lTJ5Tz

Note: Women are highly encouraged to apply for the position