Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department. Develops and implements methods to record, assess, and analyze customer feedback. Develops and implements training and quality assurance programs for new hires and experienced employees.
Job Requirement
Education: BA Degree in Marketing or Business Management or Banking & Insurance or Economics or in related fields
Experience: 7 years relevant experience, of which 3 years in Senior Officer or 4 years in Officer II or in a similar position
Place of Work : Head Office, Addis Ababa
How to Apply
Submit your CV along with copies of non-returnable credentials along with your application letter in person to Nib Insurance Company, Human Resource Management Department, located on Dembel City Center, 11th floor, Please Use Lift Number 2 or 3
