Job Expired
Cabby Commission/ Brokers Business Activities
Business
Secretarial, Admin and Clerical
Addis Ababa
2 years
2 Positions
2023-02-27
to
2023-03-02
Business Management
Business Administration
Marketing Management
Full Time
Share
Job Description
The Cab Dispatcher and Call center operator role is a unique opportunity to help drive growth through the optimization of CabbyUS’s growing number of fleet partners, and drivers. This is a critical role as it directly correlates to continually improving the rider experience through greater availability while minimizing costs. This data-driven role calls for a rare combination of linguistic (Spoken and written English), analytical thinking & interpersonal ability to manage partnerships.
Benefits: Attractive
Quantity : 2
Working condition : Remote (to a company in the US)
Effectively address customer issues, complaints and inquiries in a timely manner.
Manage, allocate and prioritize Cabi rider bookings to ensure all jobs are dispatched in a timely manner
Ensuring proper safety, security and handling of Cabby Taxi fleets to the best interest of the organization and manage Cabby Taxi vehicle fleet in accordance to the operational needs and in compliance with the required standard procedures.
Ensure the answering of all telephone line immediately
Answers incoming calls to the call center and provides accurate information for all taxi driver and customer calls.
Prepares computer-generated reports and other incidental and general information for the transport controller.
Responsible for efficient, effective unit deployment through intelligent use of System Status Plan to ensure the best and safest response time performance possible
Provides coordination of available resources as efficiently and effectively as possible to ensure prompt handling of all mobility transports.
Responsible for maintaining a good working relationship with management staff, fellow associates, and the general public
Manage each call within allotted time and send taxi to the sight
Handle each call with calm, professional manner and update the caller with any relevant information as soon as possible.
Direct customers or clients to relevant departments for questions relating to services received
Monitor and report the performance of the vehicle tracking system.
Ability to prepare detailed written reports
Knowledge of US city streets and general service area geography is an addition.
Good customer service skill
Additional Skills
Strong speaking and verbal communication skills
Adaptable to different personality types
Demonstrated decision-making skills
Excellent listener
Ability to thrive under pressure in an unstructured, fast-paced environment
Proven negotiation and conflict resolution skills
Ability to remain calm, manage stress and work under pressure
Excellent spoken and written English,
Excellent knowledge of the geographically assigned environment
Strong interpersonal relationship skills
Bachelor’s degree in a related field of study
Minimum 2 and above years of relevant work experience
Experience in the dispatching field and be able to multitask (ringing phone lines, messaging, email, etc.) is preferred
Submit your applications through telegram using @Chiniiiu or via email: Cabbyet@gmail.com
Fields Of Study
Business Management
Business Administration
Marketing Management
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