Job Expired
Ahadu Bank
Business
Business Administration
Addis Ababa
6 years
1 Position
2023-03-01
to
2023-03-06
Accounting
Business Administration
Management
Economics
Full Time
Share
Job Description
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver excellent services for high customer satisfaction levels.
Qualification Requirement
A minimum Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration
Experience Requirement
6 (Six) years of relevant experience in a Bank of which 2 yeas as Senior Customer Services Officer or Equivalent position.
Competencies Required
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills
Interested and qualified applicants shall apply via the below LINK
Only Shortlisted Candidates will be communicated.
if you need more information, please call us on
+251-11-5-260-795
Fields Of Study
Accounting
Business Administration
Management
Economics
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