Job Expired

company-logo

Customer Service Manager

Ahadu Bank

job-description-icon

Business

Business Administration

Addis Ababa

6 years

1 Position

2023-03-01

to

2023-03-06

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Business Administration

Management

Economics

Full Time

Share

Job Description

  • The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver excellent services for high customer satisfaction levels.

Job Requirements

Qualification Requirement

  • A minimum Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration

Experience Requirement 

  • 6 (Six) years of relevant experience in a Bank of which 2 yeas as Senior Customer Services Officer  or Equivalent position. 

Competencies Required

  • Understands the basic mechanisms of general financial products and services.

  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  • Project management skills

How to Apply

Interested and qualified applicants shall apply via the below LINK

Only Shortlisted Candidates will be communicated.

if you need more information, please call us on 

+251-11-5-260-795

Fields Of Study

Accounting

Business Administration

Management

Economics

Related Jobs

1 day left

Eternal Media and Promotion PLC

Warehouse Manager

Warehouse Officer

time-icon

Full Time

3 yrs

1 Position


Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities - Lead daily warehouse operations, including receiving, storing, dispatching, and organizing of media equipment and materials - Supervise warehouse staff, including training, task delegation, and performance management - Maintain accurate inventory tracking using manual or digital systems - Coordinate with production, logistics, and procurement teams to align warehouse activity with event timelines - Monitor stock levels, equipment condition, and schedule regular maintenance - Analyze and improve warehouse layout, workflow, and logistics processes - Ensure compliance with internal policies and safety regulations

Addis Ababa

1 day left

Addis Ababa Water and Sewerage Authority (AAWSA)

Officer of Property and Property

Property Administration Officer

time-icon

Full Time

2 - 4 yrs

1 Position


TVET Level or Diploma in Procurement, Logistics and Supply Chain Management, Marketing, Supply Management, Public Procurement, Accounting and Financial Accounting, Business Administration, Management Techniques or in a related field of study with relevant work experience

Addis Ababa

about 14 hours left

Trade Ethiopia

Customer Service

Customer Service Representative

time-icon

Full Time

0 - 1 yrs

10 Positions


Bachelor’s Degree in Business, Communications, Marketing or in a related field of study with relevant work experience Duties & Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Talking to people and proactively solving issues. 

Addis Ababa

about 14 hours left

Ethio jobs

Business Assistant- Marubeni Corporation

Business Officer

time-icon

Full Time

5 yrs

1 Position


Bachelor’s Degree in Economics, Management, Business Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Serve as a liaison between the Tokyo Head Office and local clients, partners, and government authorities. - Coordinate and arrange meetings, site visits, and business-related events. - Translate documents and provide interpretation during meetings (English-Amharic). - Draft official correspondence, reports, and other documentation in both English and Amharic.

---

about 14 hours left

Afro European Engineers

Jr. Business Officer

Internship

time-icon

Contract

0 yrs

1 Position


BA Degree in Business Administration, Management or in a related field of study Duties and Responsibilities: - Business management in close collaboration with top management including areas of marketing and human resources. - Support on accounting and financial tasks - Handling all administrative tasks independently or in a team as deemed necessary

Addis Ababa

about 14 hours left

VIS - Volontariato Internazionale per lo Sviluppo

IGA Expert

Project Officer

time-icon

Full Time

4 yrs

1 Position


Master's Degree in Business Administration, Rural Development, Cooperative and Business Management, Agricultural Economics, Development Studies or in a related field of study with relevant work experience Duties and Responsibilities: - Assist and support project partners in planning, organizing, and conducting technical and entrepreneurial training courses for project beneficiaries; - Assist and support project partners in assessing beneficiaries' motivation and capacity, promoting the formation of group-based IGAs but also evaluating individual proposals when appropriate;

Chiro,Dilla