Purpose of this Role

This role will ensure proper operation and maintenance of the Front desk office; and also the perception of clients or visitors who walk in.

Key Accountabilities

• Ensure proper filing of documents and handle with confidentiality.

• Implement customer friendly initiatives that will give clients/visitors a positive long lasting impression about the brand.

• Greet and welcome guests as soon as they arrive at the office

• Direct visitors to the appropriate person and office

• Answer, screen and forward incoming phone calls

• Ensure reception area is tidy and presentable, with all necessary stationery and material 

• Provide basic and accurate information in-person and via phone/email

• Receive, sort and distribute daily mail/deliveries

• Maintain office security by following safety procedures and controlling access via the reception desk

• Order front office supplies and keep inventory of stock

• Update calendars and schedule meetings

• Arrange travel and accommodations, and prepare vouchers

• Keep updated records of office expenses and costs

• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Job Requirements

Qualifications  & Experience

• High School Certificate (WAEC, SSCE) with diploma in Office Management/ Secretarial Studies.

• HND/ Bachelor’s degree in Secretarial studies, Management.

• Basic computer skills and quick ability to learn on the job.

• Minimum of 1 year in Customer Service

• Strong Customer service skills with good problem solving ability.

• Computer literacy and working knowledge of email, internet, and MS applications especially Word and Excel.

Functional Competencies 

• Office Management

• Customer Service Management

• Relationship Management

• Effective Communication

• Accounting knowledge

• Database Management

• Basic MS Office package knowledge

• Proficiency in the use of Microsoft Office tools

• Governance and Compliance

• Document Control

Behavioral Competencies

• Customer Service orientation

• Change Agility

• Organized and self discipline

• Positive attitude

• Dedicated and committed

• Supportive

• High attention to details

• Team work

• Emotional Intelligence

• Honesty and Integrity

• Proactive

How to Apply

Interested candidates are invited to send their CV through CLICK HERE

Only shortlisted candidates will be contacted.