Job Expired
ETTA Solutions PLC
Creative Arts
Media and Communication
Addis Ababa
1 years
1 Position
2023-03-06
to
2023-03-16
Communication Technology
Full Time
Share
Job Description
Roles:
Handle all incoming and outgoing calls to and from customers
Consistently use telephone etiquette established by the company
Take customer orders through phone, APP, or another medium accurately and politely
Giving detailed explanations of services and/or products of partners
Relay detailed orders to merchants
Follow up on readiness of orders and dispatch delivery personnel
Provide positive and genuine assistance in case of delays, wrong orders, or damages as per the companies guidelines
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Working with a sales team to create better methods to address customer Complaints
Guide callers through troubleshooting and/or navigating ZMALL App. If they encounter difficulties
Monitoring customer satisfaction levels
Maintain a detailed log on company provided system of all calls
Escalate all complaints and issues encountered to the operations Manager through the proper channel
Ability to work with the team.
Good interaction with the Delivery man
Good communication and interpersonal skills
Minimum of BA Degree with 1 year of work experience in call center agent /Dispatcher
fluent in English and Amharic Written and verbal communication
Send your CV via email: befikad@ethiopiataxi.com
Fields Of Study
Communication Technology
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