• Designing, orchestrating, and improving customer experiences across all customer touchpoints, including sales, customer service, social media, billing, technical support, contact centers, face-to-face, and so on.

Job Requirement

Qualifications: BA in Accounting & Finance, Banking & Finance, Management, Business Management, Economics, Marketing Management, and related fields.

Experience: 5/Five years of relevant banking experience, of which 2/two years as Customer Experience Officer.

Essential Functionality:

Actively part in development and implementation of a service quality improvement strategy for branches;

Develop a continuous stream of data to analyze , measure , and evaluate customer behaviors and sentiments;

Undertake a holistic, dynamic assessment of who the bank’s customers are and what motivates their behavior, and follow -up their treatments as more than just buyers;

Identify customer needs and take proactive steps to maintain positive experiences;

Analyze customer feedback on product ranges and new releases, as well as preparing reports;

Place of Work: Head Office

How to Apply:

Interested applicants fulfilling the above requirements are invited to apply within five (5) consecutive days from March 8, 2023 to March 12, 2023, online via below CLICK HERE

For any inquiry contact us on 690

Only short listed candidates will be communicated

Hard copy or physical applications will not be accepted

The Bank has the right to cancel the post advertised