Job Expired

company-logo

Customer Service Representative

Multichoice Ethiopia Plc

job-description-icon

Business

Business Administration

------

0 years

1 Position

2023-03-16

to

2023-03-26

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Full Time

Share

Job Description

Purpose of the Position:

To manage subscribers (inbound), addressing their issues proactively and minimizing churn.

Quality Assurance

§   Maintain at least 90% QA scores at all times

§  Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

§  Ensure first call resolution at every customer contact – reducing return call

Customer Education

§  Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

§  Ensure customer education on alternative contact options

§  Explain the payment options and process mechanism

§  Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the customer

Offers discounts or special deals as needed and within pre-established limits

Job Requirements

 The incumbent is required to have the following technical competencies:

§   Product/service knowledge

§  Accounts understanding

§  Market/customer knowledge

§  Technical knowledge

Governance and Compliance

Behavioral Competencies

§  Service orientation

§  Empathy

§  Observation

§  Perseverance

Initiative

How to Apply

Register using this LINK

Only shortlisted candidates will be contacted.

Fields Of Study

Accounting

Related Jobs

1 day left

Zoma Museum PLC

Event Coordinator

Event Planner

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree in Hotel and Tourism Management, Business Management, Marketing Management, Business Administration or in a related field of study with relevant work experience

Addis Ababa

8 days left

Champion Trading and Properties PLC

Administrative Assistant

Admin Assistant

time-icon

Full Time

1 - 3 yrs

1 Position


Bachelor's Degree in Business Administration, Management or in a related field of study with relevant work experience Duties and Responsibilities: - Manage and direct incoming calls, emails, and mail, escalating as necessary. - Maintain an organized and tidy office environment. - Coordinate and schedule meetings, appointments, and conferences, including booking rooms and arranging catering. - Order and maintain office supplies, ensuring adequate stock levels. - Prepare and distribute meeting agendas, take minutes, and circulate action items. - Manage and organize physical and electronic filing systems. - Prepare, edit, and format various documents, including reports, presentations, letters, and spreadsheets.

Addis Ababa

17 days left

Hohete Tibeb Share Company

Senior Planning & Change Management Officer

Planning Officer

time-icon

Full Time

6 - 8 yrs

1 Position


Master's or Bachelor's Degree in Management, Business Administration, Economics or in a related field of study with relevant work experience

Addis Ababa

about 9 hours left

Ahununu Trading PLC

Airmail & Courier Operations Manager

Operation Specialist

time-icon

Full Time

3 - 5 yrs

1 Position


Bachelor's Degree in Business Administration, Logistics, Supply Chain, or in a related field of study with relevant work experience Duties & Responsibilities: - Oversee daily airmail and courier service operations from dispatch to delivery. - Ensure timely and accurate execution of delivery routes and schedules. - Lead cross-functional teams and supervise workflow improvements

Addis Ababa

about 9 hours left

Kenera International Trading PLC

Senior Admin Officer

Administration Officer

time-icon

Full Time

5 yrs

1 Position


Bachelor's Degree in Management, Business Administration or in a related field of study with relevant work experience

Addis Ababa

1 day left

Reality Construction & Real Estate

Contract Administration and Customer Relations Officer Department: Support Services

Contract Administration Expert

time-icon

Full Time

3 yrs

1 Position


Bachelor’s Degree in Law, Business Administration or in a related field of study with relevant work experience Duties and Responsibilities:  - Draft, review, and manage sales agreements and related contractual documents for apartment sales. - Ensure all contracts comply with legal requirements and company policies. - Coordinate with legal advisors and internal departments to facilitate smooth contract approval and signing processes.

Addis Ababa