Job Expired
After Sales Department Manager
Shemu Group
Business
Marketing Management
Addis Ababa
5 years
1 Position
2023-03-17
to
2023-03-23
Automotive Technology
Mechanical Engineering
Full Time
Share
Job Description
Detail responsibilities of the job include:
· Prepares and manages the annual operating budget of the after-sales department.
· Ensures that he is able to issue the reports required by general management and the manufacturer.
· Devises and implements a marketing plan to new clients and maximize retention of existing customers.
· Keeps abreast of federal and Regional regulations and municipal bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc.; understands and observes them.
· Is familiar with, and applies, the manufacturer’s warranty conditions and policies.
· Ensures that all documents required by the manufacturer or the general manager are available and properly completed
· Verifies and follows up on orders for parts, together with the parts manager, to ensure a readily available supply.
· Examines the rules applying to warranty policy, understands and implements guidelines with regard to warranties, sees that claims are appropriately processed and forwards details and clarifications on the warranties to customers.
· Initials all work orders before they are submitted to the warranty department.
· Advises the technicians responsible for repairs of the time allocated for each work order.
· Maintains a top quality repair service and reduces returns to the shop. Intermittently checks work performed, to ensure that it meets strict quality standards.
· Keeps up-to-date on new equipment and tools, and makes purchasing recommendations.
· Sees to the cleanliness of the work areas and customer waiting room.
· Ensures that special tools are properly maintained and stored and that stock is sufficient.
· Ensures that the customer files of the after-sales department are up to-date and easily accessible
· Takes part in management meetings.
. Manage Tasks related to human resources.
· Verifies the performance of the employees in his department, making use of the appropriate reports, verification systems and surveys.
· Plans and/or organizes the technical training, and refers employees to appropriate training schools, as necessary.
· Verifies the technicians’ daily productivity reports, as well as the documents used to prepare the payroll
· Regularly evaluates the performance of the personnel in the departments for which he is responsible. Tasks related to customer service, builds and maintains smooth relations with the customers, to obtain their loyalty, and takes note of any potential customers they may recommend
· Builds and maintains smooth relations with professional training schools, to facilitate personnel recruitment activities.
· Ensures that all customers are welcomed as soon as possible, and that they are given reasonable estimates of the costs and time required for their repair jobs and maintenance work.
· Handles customer complaints as soon as possible, based on dealership guidelines.
· Implements and maintains a customer satisfaction system for the after-sales department.
· Analyzes all reports on customer loyalty and makes recommendations.
· Is responsible for workplace health and safety. o
. Maintains a professional appearance.
· Performs other tasks, based on management requirements and instructions.
Job Requirements
Education:
· MSc Degree in Mechanical Engineering or Automotive Technology or any other related discipline or BSc Degree in Mechanical Engineering or Automotive Technology or any other related discipline.
How to Apply
Submit your application letter along with your CV and relevant credentials in person to Shemu Group Corporate Office, located around Kality Total, in front of Kality Metals Factory, 2nd floor or via email: shemugrouphrm@shemugroup.net
N.B: State the position in which you are applying for on the subject line of your email
Email applicants who do not follow the application instruction will NOT be considered.
Shemu Management Consultants PLC
Green Technologies Ethiopia
Fields Of Study
Automotive Technology
Mechanical Engineering
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