Purpose of the job: The Front Office Manager is responsible to deal efficiently with complaints and has a solid customer service approach combined with a pleasant personality with a dynamic professional attitude to supervise and lead the reception area as a whole.

Key Responsibilities:

• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience;

• Review Front office log book and Guest feedback forms on a daily basis Train, supervise and support office staff, including receptionists, security guards and call center agents;

• Receives information from the previous shift manager and passes on pertinent details to the oncoming manager;

• Wears the proper uniform at all times and ensure all front office employees wear proper uniforms at all times;

• Checks cashiers in and out and verifies banks and deposits at the end of each shift;

• Monitor the front desk and ensure all employees comply with all security procedures for visitors;

• Assist in planning company events, meetings, luncheons, and employee team-building activities as needed;

• Perform bookkeeping, reservations, and clerical duties;

• Preparing monthly management reports on customer feedback, bookings, and cancellations;

• Monitoring stock and ordering office supplies, including stationery and information leaflets;

• Oversee and manage support staff, receptionists, and security guards;

• Address complaints and requests with quality customer service skills;

• Other task assigned by immediate manager.

Job Requirements

Academic qualification

• BA in Hotel and Tourism Management

 Additional qualifications

• Ability to undertake various tasks;

  • Excellent time management abilities;

  • Strong Coordinating and leadership skills;

  • Good communication and negotiation skills;

  • Strong planning and organizational skills;

  • Commitment to customer service;

Years of experience: Minimum of 4+ years of experience in a reputable hotel;

Salary: Negotiable

Required Number: 1 

How to Apply

Submit your CV and copy of their credentials via email: job@sariaconsult.com

Note: Don’t forget to write the position you are applying for in the subject line!