The GENERAL MANAGER (GM) of medical center is accountable for the planning, directing, and managing of the current operations, future growth and program development for the organization while ensuring responsible use of fiscal, human and physical resources. In conjunction with the Board of Directors, the GM will develop goals and objectives for the organization using the District’s Promise of Excellence as a guiding resource. This individual is responsible for ensuring that KMC delivers high quality, cost effective care. The GM is also charged with coordinating the development of services and facilities to fulfill the District’s mission, and in coordination with the Board, develop ongoing strategic planning. The GM ensures that the services provided are responsive to our communities’ health needs and integral to the achievement of the District’s mission and values.

The GM provides strategic leadership to ensure the organization remains responsive to the communities it serves, especially in a time of continued uncertainty for the healthcare industry as reimbursement declines, competition increases and demand for services increases. The GM remains current on industry trends, understands the big picture and uses the strengths of the organization to continue to position it for future success. The GM must keep the Board informed on issues and matters of public policy as well as specifics about the operations of the organization. To ensure the continued provision of high-quality services, the GM must develop positive working relationships with the Medical Staff based on trust and partnership. The GM  should also be visible throughout the organization, be open to issues and concerns of the physicians/providers, staff, patients and their families, the community at large.

Being mindful of the Mission, vision and core values of HAHC, the GM is expected to maintain financial viability, develop and implement a strategic plan, recruit new Medical Staff, enhance the reputation of the kemise zonal city and the surrounds, upgrade the technology infrastructure, and address the remodel and/or additions to the existing physical structures. The Board expects the GM to enhance community trust and build relationships within leadership across the county, serve as an advocate for additional resources, and work closely with the medical staff and the wider physician and provider community to continue to develop collegial, effective working relationships.

Specific Job Knowledge

A strong working knowledge of federal healthcare legislation, laws, regulations and guidelines is required. A working knowledge of FMHACA. Knowledge and experience with Amhara regional state health authorities. Demonstrated success in integrating the needs and goals of the District, the Medical Staff, employees and our communities. Proven track record of keeping an organization financially healthy is preferred. This will include both successes in generating new revenue and judicious expense control. A broad background in the industry to allow the executive to act as a resource and adviser to the Board in matters pertaining to healthcare. An understanding of the unique characteristics of a publicly elected Board whose members are responsible to their constituents is preferred.

Essential Functions:

Essential duties and responsibilities include the following functions. Nothing in this job description restricts the HAHC Board’s ability to assign, reassign or eliminate functions, duties and responsibilities of this job at any time.

1.      Board Administration and Support – The GM supports the operations and administration of the HAHC Board of Directors by maintaining continual, open and effective communication with the Board members and the Medical Staff. The GM will ensure that comprehensive orientation and continuing education opportunities are available to the Board. The GM  will facilitate relationships between the Board, legal counsel and accounting and audit organizations, will manage the use of legal counsel for operational matters, and, in conjunction with the Chief Financial Officer, will manage the engagement of accounting and audit organizations of operational matters.

2. Medical Staff – The GM is critical to relationships between the physicians/providers, nurses, staff and the entire District. The GM leads the efforts to support our physicians/providers through recruiting, continuing education opportunities, medical staff and physician referral compliance education and implementation, and medical staff development. The GM recognizes the ongoing strength and success of the District relies heavily on the strength and success of our medical staff and engages them accordingly. The GM participates in issues surrounding ethics and quality. The GM, in conjunction with the Chief of Staff, is responsible for direct oversight of all physician/providers that are employed by zonal and regional health bureau. The Governing Board and GM shall meet periodically with the medical staff to discuss any issues or concerns that either may have.

3. Community and Public Relations – Through exceptional communication and interpersonal skills, the GM assures that the District and its mission, programs, and essential services are consistently presented in a strong, positive image to relevant stakeholders, including patients, physicians/providers, employees, benefactors and taxpayers. As the ‘face’ of HAHC, the GM will be actively involved in the community through service organization membership, speaking engagements, community forums, educational offerings and other opportunities to communicate HAHC  Mission.

4. Compliance – The GM will ensure the COMMUNITY complies with local, state and federal laws and regulations as they apply to the operation of the District.

5. Strategic Planning – The GM  stays current with general trade and industry conditions and their potential impact on District policies and operations, and in collaboration with the Board of Directors, develops the short-term and long-term strategic plan for the District and its offered services. The GM  ensures the strategic plan is articulated both internally and externally, and effectively delegates key activities to ensure timely execution of the strategic plan initiatives.

6. Delivery of Healthcare Services – The GM has overall responsibility for the design, marketing, promotion, delivery, risk management and quality of all District healthcare programs and services provided to our communities. Ensures that policies and practices effectively support sound and safe patient care, and that the delivery of healthcare services provides the highest level of a positive experience to the patient.

7. Financial Management – Recommends annual budget for Board approval and ensures prudent management of District resources within those budget guidelines according to current laws and regulations. Conducts or oversees the negotiation of professional, consultant and service contracts. Ensures that appropriate internal and management controls are established and maintained.

8. Human Resource Management – The GM organizes functions of the District through appropriate delegation and establishes a formal means of accountability for those assigned duties. Ensures effective management of the human resources of the District according to current personnel policies, laws, regulations and the Collective Bargaining Agreement. He/she completes annual evaluations for direct reports in a timely and effective manner.

9. Facilities Management - The GM oversees the preservation of the asset value of HAHC’s capital investments, oversees the management of construction and facility rehabilitation activities, and ensures disaster and emergency preparedness activities are appropriately planned, exercised, and documented.

10. Other duties as the Board may assign.

Core Competencies:

• Patient focused: Embraces the standards of the TWON Promise of Excellence and Mission, Vision and Values as the center of all decisions.

• Collaborative: Is committed to inviting participation in the evaluation and planning of all major initiatives; works to build consensus and alignment.

• An Achiever: The GM seeks achievement beyond standard expectations. With a sense of urgency, carries an aura of success predicated on more than achievement of minimum benchmarks; is innately driven to improvement and not satisfied with just compliance. The GM is dynamic, enthusiastic and energetic in pursuit of personal and organizational goals; approaches challenges as opportunities for improvement with a contagious energy that drives the organization

• Of strong character: Honest and straight-forward, given to transparency and full disclosure; respectful of others’ feelings and perspectives; able to maintain the highest level of integrity and create confidence even within those with doubts; can quickly and easily address questions of morals or ethics to guide decision making.

• Courageous: The GM must be able to remain fearless in doing the right thing for the patient, even in the face of strong opposition; not afraid to speak directly; comfortable in presenting a full and accurate picture of any situation.

• A Superior Communicator: The GM must be a Master of Communication, both verbal and written, and have the ability to have courageous conversations. She/he must be a good listener with innate empathy for differing views. The GM  must be able to communicate clearly and eloquently in order to effectively function in any setting, from a meeting with government officials or community members; to a meeting with a patient’s family; to a hallway conversation with employees.

• Decisive: Have conviction, based on well thought-out analysis and personal strength; is able to pull upon diverse past experiences to craft novel and innovative solutions.

• Visionary: The GM can take the organization to the next step in its structure, scope, performance and quality improvement; has the ability to stay ‘ahead of the game’ by anticipating demands and constraints within the evolving healthcare industry and be able to ensure HAHC is positioned for continued success.

• Astute: The GM is bright and is intellectually capable of mastering the complexities of leading this growing healthcare District; having the business and financial acumen to analyze, comprehend, select and implement innovative solutions and models for the delivery of healthcare to lead the organization to short-term and long-term success.

• Persuasive: Is clear and consistent in the delivery of the message of the District’s Promise of Excellence, and Mission, Vision and Values. Can present a strong business case for a distinct direction while demonstrating empathy for contrasting views; maintains a truly good sense of humor as a person who enjoys his/her work.

• An Advocate: The GM is the champion of kemise town Health District, both internally and externally; speaks effectively to clarify and build support for the District across our county and in the larger area of healthcare delivery.

• A Change Artist: The GM  sponsors, champions and facilitates change throughout the organization to meet the challenges of the evolving environment of healthcare delivery.

• Resilient and stable: Is able to manage multiple priorities and demands; is a model of responsiveness from the administrative suite who is flexible, yet predictable and reliable, and will reinforce trust even in times of divergent opinion.

• Visible: The GM  has a style that creates the expectation of regular contact and interaction among staff and physicians/providers; regularly rounds throughout the organization. 

Job Requirements

Master’s degree preferred (e.g., Healthcare Administration, Business Administration, Public Administration); or graduate of an accredited university with a degree in Management or related field. Five years directly related experience with community healthcare facilities of similar size and structure for master (e.g., independent hospital, rural community hospital, Critical Access Hospital) preferred, and 10 years for degree holders. Demonstrated administrative and financial management expertise in healthcare organization is highly preferred.

How to Apply

Register using the following LINK