Organization Setting and Reporting

This internship is located in the Publications, Conference, and Knowledge Management Division, Office of Information and Communications Technology Services Section (ICTSS). The internship is UNPAID and full-time (five days per week for 35 hours), for a minimum duration of four (4) months and can be extended up to six (6) months. Interns will work under the supervision of the Chief, ICTSS or his delegated staff within the Publications, Conference, and Knowledge Management Division, Office of Information and Communications Technology Services Section (ICTSS).

Have a demonstrated and keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter.

The UNECA is mandated to promote the economic and social development of its member States, foster intra-regional integration, and promote international cooperation for Africa's development. To find out more about UNECA, please go to www.uneca.org.

Responsibilities

Under the direct supervision of the Chief, ICTSS, the incumbent is responsible for the following duties in the Publications, Conference, and Knowledge Management Division (PCKMD), Information and Communications Technology Services Section (ICTSS): Daily responsibilities will depend on the individual's background, the intern's assigned office as well as the internship period. Examples of duties to be performed may include the following:

Assist to administer, manage, maintain, and support ECA Enterprise Network infrastructure including core, distribution, access layer switches and other network-related solutions.

Assist to configure network devices: routers, layer three switches, content engines, wireless bridges and access points for the campus network infrastructure.

Assist to administer, manage, maintain, and supporting network management and monitoring solutions (HP Openview: Network Node Management module (NNMi) and server operations manager module (OVOW), CiscoWorks LAN Management Solution (LMS), MRTG, Cacti and Manage engine Netflow analyzer for bandwidth monitoring, Big brother for device connectivity monitoring and GSX for Domino)

Assists to monitor the network devices' health, identify faults and manage and troubleshoot problems proactively

Assists in operating and administering redundant Internet Firewalls to protect and prevents ECA enterprise network Infrastructure and resource from external threats;

Assists in deployment, management and maintenance of security systems which includes Firewalls, DMZs, Intrusion Prevention/Protection Systems, Proxies, Content Filters, and Authentication servers, ensuring security and the delivery of high-quality and availability of network services, and seamless connectivity based on UNECA Network Security Policies.

Monitors availability and performance to measure the continued effectiveness of network security systems.

Assists to deploy, install and configure servers OS and server applications

Assists to Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities

Configure / add new services as necessary

Provide assistance in improving the functionality of websites;

Undertake various research and related issues as directed by the Supervisor by collecting, analyzing, and presenting statistical data and other information gathered from diverse sources;

Reviewing and documenting internal operational processes to assist in optimization;

Testing of new functionality in new systems;

Preparing training materials, user requirements, and specifications;

Coordinating with the users, vendors, and teams within the UN system;

Assisting in other IT Functions as necessary;

Attending and supporting the preparation of meetings, conferences, workshops, and other events;

Provide support for computer information systems and applications;

Perform other duties as directed by the Supervisor.

Competencies

Communication:

Speaks and writes clearly and effectively;

Listens to others, correctly interprets messages from others, and responds appropriately;

Asks questions to clarify, and exhibits interest in having two-way communication;

Tailors language, tone, style, and format to match the audience;

Demonstrates openness in sharing information and keeping people informed.

Teamwork:

Works collaboratively with colleagues to achieve organizational goals;

Solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others;

Places team agenda before personal agenda;

Supports and acts in accordance with a final group decision, even when such decisions may not entirely reflect own position;

Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Client Orientation:

Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view;

Establishes and maintains productive partnerships with clients by gaining their trust and respect;

Identifies client's needs and matches them to appropriate solutions;

Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems;

Keeps clients informed of progress or setbacks in projects;

Meets the timeline for delivery of products or services to the client.

Creativity:

Actively seeks to improve programs or services;

Offers new and different options to solve problems or meet client needs;

Promotes and persuades others to consider new ideas;

Takes calculated risks on new and unusual ideas;

Thinks "outside the box"; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.

Job Requirements

Education

To qualify for an internship with the United Nations Internship Programme, the following conditions must be met:

1. Applicants must meet one of the following requirements:

(a) be enrolled in a graduate school programme (second university degree or equivalent, or higher);

(b) be enrolled in the final academic year of a first university degree programme (minimum Bachelor's level or equivalent); or

(c) have graduated with a university degree (as defined above) and, if selected, must commence the internship within a one-year period of graduation;

2. Be computer literate in standard software applications;

3. Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which includes a willingness to try and understand and be tolerant of differing opinions and views.

Work Experience

No working experience is required to apply for the United Nations Internship Programme. Your training, education, advanced course work or skills should benefit the United Nations during your internship.

Languages

English and French are the working languages of the United Nations Secretariat. For this position advertised, fluency in English is required. Knowledge of another official UN language is an asset.

Assessment

Potential candidates will be contacted by the hiring manager directly for further consideration. Due to the large number of applications received, only successful candidates will be contacted.

Special Notice

The internship is UNPAID and full-time. Interns work five days per week under the supervision of a staff member in the department or office to which they are assigned.

In your Personal History Profile, please list all past work experience (if any), your IT skills, and three references.

Due to the high volume of applications received, only successful candidates will be contacted.

Please note that this is an ongoing advertisement until October 2020. Successful candidates may be contacted at any time during the posting period or shortly thereafter.

Economic Commission for Africa (ECA) accepts no responsibility for costs arising from accidents and /or illness incurred During an internship. Therefore, upon awarding an internship, candidates will be required to sign a statement confirming their understanding and acceptance of the condition of service.

A completed online application (including Cover Note and Personal History Profile) is required. Incomplete applications will not be reviewed. The Cover Note must include:

Your Degree programme (what are you currently studying?)

Your Graduation date (when will you or when did you graduate from the programme?);

List your three main areas of interest

any IT skills or software applications that you are proficient in;

an explanation as to why you would be the best candidate for this internship;

an explanation as to why you are interested in the United Nations Internship Programme.

In your Personal History Profile, please list all past work experience, your IT skills, and three references.

How to Apply

Register using the following LINK