You will be responsible to assist with the efficient running of the department in line with Ethiopian Skylight Hotel Strategies and standards, whilst meeting employee, guest and owner expectations. The director of Rooms is responsible to oversee the activities of room departments including Telephone, Housekeeping Services, Recreation Club, Front Office, Concierge and Guest Services. Maximizes profitability as well as guest and team member satisfaction. Implements and oversees the daily quality process at the hotel. 

 N.B.: The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. The incumbent may be required to perform position-related tasks other than those specifically listed in this summary.

 MAJOR DUTIES & RESPONSIBLITIES:

• Implement and manage the hotel's daily quality process including goal communication, associate improvement, compliance with ESLH standards of product and performance, service recovery and problem resolution.

• Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.

• Monitor hotel occupancy and make staffing adjustments accordingly.

• Supervise and review cost and inventory controls.

• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.

• Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including Telephone, Housekeeping Services, Front Office, Concierge, Recreation Club and Guest Services.

• Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses.

• Work closely with General Manager in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency.

• Plan, organize, chaired, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.

• Ensuring succession planning is closely tied to business strategy and implemented (Identifying critical positions and highlighting potential vacancies; Selecting key competencies and skills necessary for business continuity; Focusing development of individuals to meet future business needs.)

• Other duties as directed by General Manager in order to run smooth operations.

QUALIFICATION REQUIREMENT:

EDUCATION & EXPERIENCE:

• A Minimum of BA Degree in Food and Beverage Service/ Hotel Management/ Restaurant Management/Hotel and Tourism Management or any other related field of study from an accredited College/university with a minimum of 12 years of experience out of which two years as Manager/ equivalent capacity in 4/5 star hotels

OR

• MA Degree in Food and Beverage Service/ Hotel Management/ Restaurant Management/Hotel and Tourism Management or any other related field of study from an accredited College/university with a minimum of 10 years experience out of which two years as Manager/ equivalent capacity in 4/5 star hotel.

• Essential Competencies: It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Proficient oral and written English communication skills.

• Good communication skills and commitment to delivering a high level of customer service.

• Strong leadership skills

• Positive attitude

• Excellent planning and organizing skills

• Strongly committed to teamwork and customer service

• A high level of organization, constant follow-through, and meticulous attention to detail.

• Effective time management and self-motivation in working independently toward team goals.

• The ability to remain calm under pressure and adapt to unexpected tasks and challenges.

• Ability to work in a collaborative environment and lead a team.

How to apply

Submit your resume via email: Careers@ethiopianskylighthotel.com before April 14, 2023.

 Thank you for your interest, and we look forward to hearing from you.