Ethiopian Skylight would like to invite Local qualified candidates in the capacity of Director of Food and Beverage.

As Director of Food and Beverage, you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.

Guest experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned

• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs

• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction

• Analyze guest insights to identify and meet customer expectations and build on guest loyalty

• Regularly communicate with guests to ensure expectations are met

Financial

• Help prepare the hotel’s annual budget and the setting of departmental goals

• Monitor budget and control expenses with a focus on food, beverage, and labour costs

• Working with the catering office, identify additional sales opportunities to enhance revenue

• Drive promotions that deliver great dining experiences for guests at a good value

• Make sure credit and financial transactions are handled securely

People

• Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up departments to create a sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Recommend or initiate any HR elated actions where needed

Responsible business

• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions

• Keep an eye on competitor activity/industry innovation. Review and approve menu design and concepts with the Executive Chef

• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste

• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment

• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

• May also serve as the manager on duty

Education and Experience

• A Minimum of BA Degree in Food and Beverage Service/ Hotel Management/ Restaurant Management/Hotel and Tourism Management or any other related field of studies from an accredited College/university with a minimum of 12 years of experience out of which two years as Manager/ equivalent capacity in 4/5 star hotels.

OR

• A Minimum MA Degree in Food and Beverage Service/ Hotel Management/ Restaurant Management/Hotel and Tourism Management or any other related field of studies from an accredited College/university with a minimum of 10 years of experience out of which two years as Manager/ equivalent capacity in 4/5 star hotels.

Essential Competencies: It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 

• Proficient oral and written English communication skills.

• Good communication skills and commitment to delivering a high level of customer service.

• Strong leadership skills

• Positive attitude

• Excellent planning and organizing skills

• Strongly committed to teamwork and customer service

• A high level of organization, constant follow-through, and meticulous attention to detail.

• Effective time management and self-motivation in working independently toward team goals.

• The ability to remain calm under pressure and adapt to unexpected tasks and challenges.

• Ability to work in a collaborative environment and lead a team.

 How to Apply

Send your Resume via email: Careers@ethiopianskylighthotel.com