As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests:

Specifically You will must perform the following tasks to the highest standards:

• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

• Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures

• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

• Ensure Team Members have current knowledge of hotel products, services, pricing, as well as knowledge of the local area, and are continuously trained to understand policies and practices

• Maintain good communication and working relationships with all hotel departments,

• Act in n accordance with policies and procedures when working with front of house equipment and property management systems

Job Requirements

• B.A.  degree in Front office Operation, Hotel Management or equivalent,

• Minimum of 5 years of Front Office Management/Supervision experience in the hotel, leisure, retail sector,

• High level of IT proficiency, Knowledge of Operation software-Opra,

• High level of commercial awareness and sales capabilities,

• Experience of managing people and developing people,

• Previous experience of managing a department and Profit and Loss account

How to Apply

Submit your updated CV, a cover letter and credentials in person to the office of Director Human Resource Management, located in Addis Ababa

Only short listed applicants will be contacted.

For Further information you can contact through 251-115-170000