BACKGROUND: KERCHANSHE TRADING

As the largest producer and exporter of coffee in Ethiopia, Kerchanshe Trading has a proud history of providing quality coffees to the local and international markets. Founded on the principles of bringing fairness and transparency to the coffee value chain while satisfying customer demand, Kerchanshe is also a company with heart and vision. We are looking for a competent and professional IT Coordinator to join our team.

PURPOSE OF THE ROLE

Under the supervision of the IT Coordinator, he/she will organize, & coordinate ERP systems in head office and field sites. Drive the use of technology in the organization, provide effective IT systems, help develop and implement IT including security standards and policies, provide technology support and solutions to meet the needs of the organization. His/her role includes leading team meetings and assigning action items to team members, following up along the way until the deadline for each project. The IT Coordinator acts as a subject matter expert for the team, answering questions and providing guidance for all ERP System projects. Any other employees who use the ERP systems come to the IT Project Officer for troubleshooting issues and other questions. He/ She makes sure the ERP systems are functioning properly and helping the business run smoothly.KEY TASKS AND RESPONSIBILITIES

• Information technology project officer responsibility:

• To assist with implementing any new systems or procedures which are developed within Environmental Health, Planning, Corporate Safety, Building Control and Local Land Charges to ensure they are communicated quickly and effectively across the Service and to the Customer Services Centre.

•   To manage the services website pages, working with ICT and Regulatory Services officers and managers, to ensure that registers and information is up to date and meets industry standards, thus promoting customer self-service where possible.

•  To ensure professional staff are supported by responding to day–to-day IT related queries; escalating more complex issues to the Business Support Officer, ICT or software system helpdesks.

•  Liaising with the Company’s partners and providers (ERP developers, Web Editor, IT support company and other providers) to ensure that our IT (websites, ERP and other supporting systems software and hardware) are managed, developed, and tested in a coordinated way and any related development projects are delivered to our satisfaction. 

•  Facilitate communication between business users and developers to ensure that customer requirements are translated to design specifications

•  Conducting user testing and analysis to ensure ERP Modules and Websites are configured such that the navigation and overall user experience is easy and positive.

•   Trouble shooting ERP Software related issues. Providing short training sessions and guidance to the respective team as needed to ensure that we make best use of our ERP

• Contributing to the main shared team activities within the office Other undefined administrative responsibilities

• Maintaining and updating procedures relevant to the functions and responsibilities of the role.

• Involved in systems administration including: general computer support; upgrades; software installations; license management; server set up and management; network and printer support; deployment of equipment; management of inventories; end user support.

• Prepare simple guidelines, checklists & logbooks to ensure that teammates are able to follow an appropriate maintenance schedule for computers, printers and other communication equipment

• Provide user training on common business applications and use of the Kerchanshe ICT systems, induct new recruits into how to use and retrieve files from server

• Perform any other duties as and when required

Job Requirements

Essential

Desirable

Education, qualifications & other knowledge

BSc degree or higher in Management Information System(MIS), Information System or other related field

Certificate of training in Project Management and System Administration

Cross functional expertise In ERP Cloud Systems

Professional knowledge of Cloud Computing Technologies

Project management and planning skills

Fluency in English both written and spoken

Experience

2 to 3 years’ experience within a similar sector

Experience in drafting and designing requirement analysis for ERP development

Experience with Google Apps, Ms Outlooks, Share point, ERP systems

Experience in managing ERP systems

Skills & abilities

Ability to work with minimal supervision

Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues

Able to influence and develop working cultures (in use of ERP systems)

Commitment to client orientation and working in a structured manner

Ability to plan and schedule various related activities, detail oriented, dedicated to task and delivery, multitasked

                                                       Other skills

Completer/finisher skills and the ability to effectively problem solve to drive projects forward

A commitment to continuous professional development and remaining up to date on new technology

Highly motivated, facilitation skills

Believes in Kerchanshe’s values, acts as an inspiring model of them and instils them in others through behaviors, storytelling and dialogue

How to Apply

Send a detailed CV along with supporting documents/credentials accompanied by cover letter via email: hr@kerchanshe.com 

Note: State "IT Project Officer"  on the subject line of the email!