Customer Service Manager I For Branches Under Mekelle District Office  

DB/ Vacancy-0097/23

Job Summary

• The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

• Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

• Minimum of Six (6) years banking experience

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.

• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Project management skills

How to Apply

Register using the following LINK

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

·               *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory

OR

Interested and qualified applicants who fulfilled the above requirements shall apply in person at Mekelle Destrict office found in Mekelle with non returnable copy of credentials along with the original documents.

·         Female applicants are highly encouraged to apply

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.