Job Expired

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Customer Service Officer

Pave Logistics and Trading PLC

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Business

Business Management

Addis Ababa

2 years

1 Position

2023-05-12

to

2023-05-22

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Logistics and Supply Chain Management

Full Time

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Job Description

BASIC FUNCTION/GENERAL

Under the direct supervision of the Customer Service division head he/she  Exhaustively follow up  a transit to meet Lead time of the market service 7-8 days, from registered date up to Container release date,, exhaustively manages flow of import/export with customer. Keep record information on Pave database to substantiate his/her work & Identify Delayance problems and report to clients.

DUTIES AND RESPONSIBILITIES

  • Ensure that necessary information is filled to system,

  • Update information about, every status of each transaction by contacting branches, Drivers, & clients by using the communication channel of the company Email, Wechat, Phone. Database,

  • Exhaustively follow up  a transit to meet Lead time of the market service 7-8 days, from registered date up to Container release date,

  • Follow loading status and compel drivers and other concerned stuffs to arrive with within 3 days at a maximum,

  • Follow Document dispatch of branches /for transit purpose,

  • Express Original Bill of loading to Djibouti before vessel arrives,

  • Identify Delayance problems and report to & clients, notifies daily status of transit and email to clients,

  • Receive  export   orders (SI) from client & make sure full document is collected timely

  • Collect seal & container from shipping companies,

  • Follow and make sure the trucks arrival to port and it catches the schedule /vessel,

  • Send export container  delivery documents and report to customer,

  • Make sure delivery time complies with agreed delivery time with client,

  • Record and report trucks arrival departure delay and detention with core,

  • Get trucks detention charge confirmation from client and advice to finance team,

  • Report any operation difficulties to superior timely Compliance or adhere with internal regulatory rules, regulations, policies & procedures,

  • Cooperate with other internal departments as required, 

  • Prepare and submit weekly, monthly and quarterly reports to the operation manager,

  • Discharge all assignment given & instructed to do by his/her superior ,

  • Perform other related duties as required

Salary:

  • As per company scale 

  • Additional benefits

  • Limited health coverage  

Terms of employment: Permanent 

Working Hour: Full time 

Demanded position: 2

Job Requirements

Qualifications:

  • BA Degree in LSCM, ITIM or related fields 

  • Very good english communication skill (mandatory)

  • Team Player    

  • 2 Year of related work experience 

How to Apply

Interested applicants who fulfill the above specifications can send CV and supportive documents through  pavehr@pave-logistics.com

Fields Of Study

Logistics and Supply Chain Management

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