Job Expired

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Trainer /Re-Advertised/

Multichoice Ethiopia Plc

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Business

Business Administration

Addis Ababa

3 years - 5 years

1 Position

2023-05-19

to

2023-05-28

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Administration

Full Time

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Job Description

The role holder will be responsible to deliver functional operations training and acclimatize new hires in the Customer Care Group / touch points (MCN & Value Chain), to the business. Provide product and technical skill update as at when due.

Key Accountabilities

Delivery of Training, Coaching and Facilitation - Staff

  • Conduct training needs analysis

  • Complete training for MCN Staff trained on touch point handling skills and other soft skills (100% experiential learning).

  • Conduct Refresher training for existing staff.

  • Training Feedback Mechanism (80% validity).

  • Design, copile and update training material.

  • Compile and manage training administration and schedule

  • Development of training documentation for departments:  Sign off all Operations Manual

Training Manual

  • Design, compile and update training material

  • Compile and manage training administration and schedule

  • Development of training documentation for departments:  Sign off all Operations Manual

  • Design and implement a training feedback process to measure validity of training done

  • Review and update all operational and technical training manual for all business units based on new products and processes

  • Create operational training document for departments that currently do not have

Training Impact

  • Periodically evaluate ongoing programs to ensure that they reflect any changes

  • Evaluate and assess trainings conducted

  • Compile training reports and share with relevant stakeholders

  • Maintain database of all training evaluation documents

E-Learning Usage / Uptake

  • Ensure at least 80% uptake and utilization of e Learning platform

  • Support learners to embrace different ways of learning and leverage on technology

  • Utilization of virtual classroom tool

Job Requirements

Qualifications  & Experience 

  • Bachelor’s Degree

  • 3-5 years experience in a training facilitation role.

  • Detailed commercial and financial acumen, balanced with creative flair.

  • Business Intelligence experience.

  • Customer Relationship Management.

  • Campaign management experience.

  • Strong budget management experience

Functional Competencies

  • The incumbent is required to have the following functional competencies

  • Sound business operations knowledge

  • Product and service knowledge

  • Business processes

  • Customer Care Knowledge

  • Group and individual psychology knowledge

  • Computer knowledge

  • Market / Customer knowledge

  • Team behavior understanding

  • Organizational and industry understanding

  • Theory of learning

  • Learning methodologies and trends

Behavioral Competencies

  • Flexibility

  • Quality driven

  • Drive and energy

  • Patience

  • Team player

  • Problem solving and analysis

How to Apply

Interested candidates are invited to send their CV through THIS LINK

Only shortlisted candidates will be contacted.

Fields Of Study

Business Administration

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