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Senior Customer Experience Officer

Amhara Bank

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Finance

Banking Management

Addis Ababa

5 years

1 Position

2023-05-19

to

2023-05-22

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Marketing Management

Management

Banking and Finance

Accounting & Finance

Economics

Full Time

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Job Description

Amhara Bank S.C. is one of the private commercial Banks with an aim to create a significant impact in the manner in which banking services are delivered through knowledge-based leadership & state of the art technology in a very unique presence and value proposition. The Bank focuses on service inclusiveness, innovation, community & customer focus.

The Bank would like to invite competent and qualified candidates to apply for the following positions

to be hired on a permanent basis.

Job Requirement

Qualifications: BA in Accounting & Finance, Banking & Finance, Management, Business Management, Economics, Marketing Management, and related fields.

Experience: 5/Five years of relevant experience in the banking operation.

Essential Functionality:

Actively part in the development and implementation of a service quality improvement strategy for branches;

Develop a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments;

Undertake a holistic, dynamic assessment of who the bank’s customers are and what motivates their behavior, and follow -up their treatments as more than just buyers;

Identify customer needs and take proactive steps to maintain positive experiences;

Analyze customer feedback on product ranges and new releases, as well as prepare reports;

Place of Work: Head Office

Deadline: May 22, 2023

How to Apply

Interested applicants fulfilling the above requirements are invited to apply within five (5) consecutive days from May 18, 2023, to May 22, 2023, online via CLICK HERE

For any inquiry contact us on 690

Only short listed candidates will be communicated

Hard copy or physical applications will not be accepted

The Bank has the right to cancel the post advertised

Fields Of Study

Accounting

Marketing Management

Management

Banking and Finance

Accounting & Finance

Economics

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