Job Expired

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Advisor - Service Point

Deutsche Post DHL Group

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Business

Business Administration

Addis Ababa

1 years

1 Position

2023-05-24

to

2023-06-17

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Administration

Full Time

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Job Description

Overall Purpose:

Provide quality and professional service to walk-in customers in a manner that will repeat Patronage

Responsibilities:

  • Assist the Service Point Supervisor to carry out relevant SPA staff orientation programs and on-the-job training for SPA recruits from Agencies and IRO's

  • Provide customer-oriented service at all times in order to satisfy customer needs.

  • Sell DHL range of products and services at the point of sale in order to stimulate patronage of other services.

  • Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively at all times

  • Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.

  • Respond to customer’s queries regarding information on prices customs requirements etc.

  • Accountable for safe and accurate collection of sales proceeds and ensuring proceeds are remitted same day to the Receiving Cashier.

  • Ensure accurate coding of all shipments accepted and details entered in the system to facilitate prompt shipment delivery

  • Confidently and knowledgeably handle customer’s complaints whilst maintaining composure and taking all possible actions to resolve issues (without over-committing) to the customers’ full satisfaction

  • Handle customers’ objections in a professional manner to reinstall the customer’s faith in DHL.

Job Qualification:

One year post qualification relevant to work experience preferably within the service industry University Degree

How to apply:

Fields Of Study

Business Administration

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