As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, for the overall success of the hotel

Specifically, You will must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard

• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

• Advise your shift team of any special events or VIP Guests in the hotel that day

• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work

• Maximize sales revenues through up-selling and marketing program

• Manage Guest requests, inquiries, and complaints promptly and completely

• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Job Requirements

• B.A.  degree in Front office Operation, Hotel Management or equivalent

• Minimum of 4 years of experience as CSA with supervisory experience in the hotel, leisure, retail sector,

• High level of IT proficiency, Knowledge of Operation software-Opra 

• High level of commercial awareness and sales capabilities

• Experience of managing people and developing people

• Previous experience of handling challenging guests

How to Apply

Submit your updated CV, a cover letter and credentials in person to the Company Office of Director Human Resource Management. For Further information Contact Tel. +251115170000