Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.
Founded in 2012, Inkomoko has worked with more than 60,000 entrepreneurs across East Africa, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change.  We are the largest lender to refugee entrepreneurs in Africa.  
Inkomoko has +300 staff in 20 offices across Rwanda, Kenya, and Ethiopia, and is expanding in 2023 into South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 4 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund. 
Company Values

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, be a global leader.

• Achievement: push yourself to reach beyond what you previously thought possible. 

• Improvement: be humble, engage in continuous growth through open & accurate feedback.

• Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.

• We Eat Goat:  we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, urang babarengan.
  

• Inkomoko reflects the communities we serve.  Displaced persons and women are strongly encouraged to apply.

About the Opportunity

As we scale, the People & Culture (P&C) Department continues to align itself with business priorities to be well placed to serve the fast growing Organization both operationally and strategically.

We are looking to hire a People & Culture Manager to contribute to the P&C Strategy, focusing on Business partnering, policy and procedures implementation, employment act compliance, country specific recruitment, performance management and P&C operations. 

The P&C Manager will implement practices and activities of the P&C Department in Ethiopia providing a full spectrum of P&C services and programs linked to short and long-term organizational needs and objectives. 

S/he will work closely with the Regional P&C team to support the achievement of the P&C strategic objectives through the development, implementation, and management of activities. The P&C Manager will serve as a consultant and provide day to day guidance to the staff. 

Reporting to the Director of People & Culture, with a dotted reporting line to the Managing Director, Ethiopia, the P&C Manager can expect these range of responsibilities, among others.

Responsibilities

Strategic Business Partnering (30% time)

• Works closely with employees to improve work relationships, build morale, and increase productivity and retention.

• In collaboration with the regional P&C team, support as an Business Partner and/or mentor/train/coach people managers as assigned

• Provide technical expertise on human resources processes (including but not limited to Recruitment, Staff onboarding, talent management and development), organizational policies and practices in order to facilitate the attraction and retention of competent staff that embrace a culture of continuous learning and performance within  Inkomoko

• Define change management processes to improve business performance.

Enhance the P&C service delivery/P&C Operations and Administration (30% time)

• Coordinate all P&C Administration and Operations activities that include but not limited to staff bio-data management, employee welfare/medical insurance, payroll drafting for submission to the regional team for processing, contract handling etc.)

• Keep updated with changes in the employment act and legislations and proactively propose changes to policy and procedures to improve the efficiency of the P&C department. 

• Contribute to the design, review and implementation of P&C policies, systems, guidelines to operate within the statutory requirements.

• Sensitize all staff on the current P&C policies and guidelines and review the systems/processes to identify and address gaps for effective service delivery.

• Responsible for reporting on P&C operations/demographics, developing and managing the P&C reporting tools to measure the value added of P&C operations to the organization.

• Maintain and develop good relationships with similar organizations, with ongoing dialogues concerning policies and trends.

• Effectively review and process P&C operations requests and transactions, such as: personal data, pay data, and position data changes and employment contracts information

• Supervise and ensure that staff physical files and data records in the P&C Management system (Odoo) are up-to-date and secure (e.g. leave management etc.)

• Coordinate and organize all P&C events in collaboration with the Administration team.

• Ensure employees have necessary tools and facilities to perform their jobs properly.

• Manage the separation process; this includes paperwork and follow-up P&C actions. Schedule Exit Interviews and gather Exit data.

• Work with the regional P&C team to report and arbitrate employee relation issues.

Recruitment (20% time)

• In collaboration with the talent acquisition team, contribute to the development of the recruitment policies and procedures.

• Employer branding: Attraction and recruitment of talent and management of all the Ethiopia specific recruitment processes to meet company objectives.

• Interviewing: Participate in interviews with candidates as may be required

• Hiring: Conduct background checks, provide relevant information for finalization of contracts

• Communications: Highly professional correspondence to successful candidates at contracting level

• On-boarding: Coordinate onboarding meetings of all new staff, communicate to various team members to ensure successful onboarding documents and tools are prepared on-time (NSSF forms, email, meetings schedule, etc)

• Update the P&C colleagues with information to feed into the Org. wide recruitment tracker with status of all open positions.

Performance Management, People development & Talent Management (20% time)

• Provides consultation to managers on talent development and performance management.

• In collaboration with the talent development team, ensure planning, monitoring, and performance reviews of employees by training managers to coach and give feedback to employees and resolving employee grievances. 

• Conduct training needs assessments, management and conduct training on topics ranging from P&C policies and procedures to professional and leadership skill development.

• Provide appropriate support to employees and managers in addressing unsatisfactory performance-ensure that underperforming employees are identified, and specific plans created with the full intention of returning them to acceptable performance.

• In collaboration with the talent development team, guide, and train people managers on their roles in the end-to-end performance management processes

• Support in following up the training & development programs are being conducted as planned.

• Coordinate the implementation of the Induction Program.

Job Requirements

Inkomoko has found that the happiest and most effective colleagues are proactive, resourceful, self-motivated go-getters with a can-do attitude, who support their teammates with sincerity. They are strategic, but also willing to roll up their sleeves. They give and receive feedback freely.

For this role, the successful candidate will have these qualities:

• Bachelor’s degree in HRM, Management or any other related field, a Master’s degree will be an added advantage

• 8+ years of HR working experience with exposure to HR Business Partnering; Operational Excellence, reward, employee relations, organizational culture and change management.

• Absolute confidentiality and discretion is required of this position 

• Ability to manage several activities simultaneously while working under pressure to meet deadlines.

• Excellent communicator in English, both spoken and written with excellent presentation skills

• Good collaboration skills - approachable, warm, honest, transparent, and able to manage up with confidence and the ability to build relationships with colleagues

• Proficient in Microsoft Office (Word, Excel, and PowerPoint) and HR Management Systems (e.g.: Odoo)

• Experience in working independently on projects

• Understanding of Ethiopian employment act.

What You'll Get

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential KPI-based bonus

• Incredible company culture, including deep investment in your learning and growth

• Diverse colleagues and policies that show our commitment to equity and inclusion 

• Talented, passionate, and committed team colleagues across the region

• Ability to make a significant social impact to your community

• Generous health insurance, staff savings, parental leave, sabbatical, and more benefits.

How to Apply

If you’re excited about this role, please submit your cover letter and CV through THIS LINK Tell us about what you’ll bring to this growing company. As a company we have policies in place that promote diversity, equity and inclusion at all levels. Only shortlisted candidates will be contacted.

NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.