The infrastructure and support Manager is responsible for overseeing IT service desk and user support, maintenance, monitoring and troubleshooting of the company’s systems including applications, databases, servers, storage, desktops, networks, security, audio-visual and telecommunications.

 DUTIES AND RESPONSIBILIES: 

·       Overseeing all IT operations infrastructure

·       Develop and manage deployment for user end-point environments (Windows.)

·       Review appropriateness of technology used for system components and recommends modifications/upgrading when necessary to keep system operating according to defined SLA and OLA

·       Plan, organize, control, and evaluate the maintenance of IT infrastructure.

·       Develop and Manage user account and IT service provisioning and de-provisioning.

·       Liaising with other departments to determine and address their IT needs and requirements.

·       Drive continuous improvement and introduction of IT best practices into all areas of process, metrics, and performance.

·       Coordinates resources to install server and workstation software and hardware upgrades.

·       Managing and supervising employees under him/her including training and coaching.

·       Ensure security of data, network access and backup systems

·       Preserves assets, information security and control structure.

·       Communicates changes in technology and services from the IT department to the appropriate channels and personnel.

Job Requirements

COMPETENCIES: -

·       Solid communication.

·       Problem-solving, decision-making skill.

·       Network security and compliance

·       Proficient understanding of business sensitivities and confidentiality

·       A dedicated, hardworking individual, with strong attention to details

·       Management and leadership skills

·       Integrity and good ethics

·       Conception and operating of Network structure.

 QUALIFICATIONS REQUIRED

Education

·       BSC degree in Computer science, Computer engineering, Software engineering, Information Technology, Information System

 ·       CISCO certification is a plus.

Experience

·       5+ years post qualification experience in a similar role, with strong track-record of building competent team.

·       Crisis management ability

How to Apply

Please title your application with subject line: -"Infrastructure and Support Manager"

Candidates meeting the above-required qualifications are invited to send their CV through    careers@samanu.com  

Only those applicants who meet the above criteria will be contacted for an interview.

female candidates are encouraged to apply

Application deadline: June 08, 2023