Job Expired
Ashewa Technology Solution S.C
Business
Business Administration
Addis Ababa
5 years
1 Position
2023-06-03
to
2023-06-12
Business Administration
Full Time
Share
Job Description
Ashewa Technology
At Ashewa Technology we are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyses statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tool's
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skill's
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Business Administration or related field
>5years
Register using this LINK
Fields Of Study
Business Administration
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