Customer Service Officer (Maker) -For Branches under Dire Dawa District Office

DB/ Vacancy-0131/23

Job Summary

• The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

Academic & Professional Qualification

Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.

• Year of Graduation : 2021 and onwards

Experience

• Zero (0) year of experience

• Not more than 30 years of age (for external applicants)

Required Behavioral & Leadership Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of Bank’s accounting and procedures.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Office applications and good command of the core banking system.

Place of Work: -

·         For Dire Dawa (Dire Dawa City, Melka Jebedu ,Shnila ,Hurso, Industry park, Langa, Kersa) Amharic, English and Afan Oromo or Somali

·         For Errer (Errer) Amharic, English and Afan Oromo

·         For Aysha (Dewale) Amharic, English and Afan Oromo

·         For Harar (Harar, Aweday , Babile, Haramaya, Hamaresa, Kombolcha) Amaharic, English and Afan Oromo or Somali

·         For Fedis (Fedis) Amharic, English and Afan Oromo

·         For Grawa (Grawa , Bedeno, Furda, Kurfa Chela, Dawe ,Megala Dira) Amharic, English and Afan Oromo

·         For Jigjiga (Jigjiga, Lafa Issa, Tefri Ber, Fafem, Bombas) Amharic, English and Somali

·         For Dege Habur (Dege Habur) Amharic, English and Somali

·         For Kebri Dehar (Kebri Dehar) Amharic, English and Somali

·         For Shelabo (Shelabo) Amharic, English and Somali

·         For Kelafo (Kelafo) Amharic, English and Somali          

·         For Wardir (Wardir) Amharic, English and Somali

·         For Gode (Gode) Amharic, English and Somali

·         For Chelenko (Chelenko, Kulebi, Kobo, Deder, Harwacha, Goro Muti) Amharic, English and Afan Oromo

·         For Hirna (Hirna, Mesela, Doba, Boreda ,Debeso) Amharic, English and Afan Oromo

·         For Chiro (Chiro, Maeso, Kuni, Asebot) Amharic, English and Afan Oromo

·         For Bedessa (Gelemso, Belbelity, Mechara , Boke Tiko, Boke Gudo, Kara Kurkura) Amharic, English and Afan Oromo

·         For Wachu (Wachu) Amharic, English and Afan Oromo

·         For Mechara (Mechara) Amharic, English and Afan Oromo

·         For Fedis (Fedis) Amharic, English and Afan Oromo

·         For Kebri Beyah (Ararso, Aekcheck) Amharic, English and Somali

Female applicants are highly encouraged to apply

How to Apply

1. Interested and qualified applicants should apply through the following link and after going to the necessary assessment candidates are required to prefer at least two cluster with in the District Office

Register using this LINK

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory

NB: - At Dashen Bank s.c, we prioritize the well-being of our applicants and aim to provide a seamless and transparent recruitment process. We want to assure you that we never charge any fees at any stage of our recruitment process. If you happen to encounter any request for payment, we kindly ask you to decline and notify us immediately. Your trust and satisfaction are of utmost importance to us, and we are committed to fostering a fair and accessible opportunity for all candidates.