About us:

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.Job details

DIVISION: OperationsTEAM: Safeguarding, MEAL and HRLOCATION: Addis Ababa, Ethiopia CONTRACT TYPE: Fixed Term contract for 1 year with possibility of Contract Extension GRADE: E1 Global                                                      JOB FAMILY:  Choose an item.Safeguarding/MEALSALARY: As per the Oxfam benefit packageHOURS: 37.5 per weekFLEXIBLE WORKING We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. This is a full-time role; however, Oxfam offers various flexible arrangements which candidates can discuss with the Recruiting Manager at the interview stage.TEAM PURPOSE:Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity, and financial misconduct; and committed to promoting the welfare of children, young people, adults, and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. For this institutionalizing Safeguarding is the major operation that Oxfam carried out through listening to those who are affected; responding sensitively and safely when harm or allegations of harm occur; and learning from every case. This will help to uphold Oxfam’s commitment towards prevention of Sexual Abuse; Exploitation and Harassment (PSEAH).JOB PURPOSE:Recognizing abuse is important. Acting on concerns is vital. But it’s just as important that you keep a record of all safeguarding concerns in your organization. Telephone operator works closely with Safeguarding and MEAL teams, which are working on prevention of PSEA and Ensuring Quality of programs respectively.This role handles any complaints which are related with Oxfam.  The operator receives and direct complaints to relevant department in the organization (Safeguarding; MEAL; HR and Fraud). POST HOLDER REPORTS TOTBDJOBS REPORTING TO THIS POST BUDGET RESPONSIBILITYNo

KEY RESPONSIBILITIES:

Technical:

1.     receive and record calls of complaints which comes through the short code keeping confidentiality

• ·Works closely with the Safeguarding r and MEAL department

2.     Managing the phone calls.

•  Manages the phone calls and refer for the relevant departments within a short period (like 10 minute) for the seek of urgency and immediacy.

• Keep confidentialities of each compliant

• 3.     Contributing to developing Oxfam program qualities

•  Share feedbacks of the community which comes through the phone for relevant department that will support program departments to act accordingly

• improve Oxfam’s accountability.

• constitute an early warning mechanism to uncover hidden patterns

•   give a voice to communities Oxfam serves

•   protect Oxfam’s reputation

• save money by detecting gaps in programming and misappropriation of inefficient systems

4.     Driving efforts in improving program quality

•  N/A

           Other

• Required to adhere to Oxfam’s principles and values as well as the promotion of gender justice and women's rights.

• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.

Job Requirements

Person specification

Most importantly, every individual at Oxfam GB needs to be able to

• Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, SOLIDARITY, COURAGE AND EQUALITY

Our Values

• Equality: We believe everyone has the right to be treated fairly and to have the same rights and opportunities.

• Empowerment: We acknowledge and seek to expand people’s agency over their lives and the decisions that impact them.

• Solidarity: We join hands, support, and collaborate across boundaries in working towards a just and sustainable world.

• Courage: We speak truth to power and act with conviction on the justice of our causes.

Ensure you commit to our THREE ORGANISATIONAL ATTRIBUTES:1. Be committed to equal opportunities: demonstrating sensitivity to cultural differences and gender equality. 2. Be willing to learn and apply gender mainstreaming, women’s rights, and diversity and inclusion across all aspects of your work. 3. Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible.

Ensure you actively ADOPT OXFAM’S FEMINIST LEADERSHIP APPROACH and apply the principles and twelve practices in your work. Read more about this here:

Read this guide to find out more about what our values, organisational attributes and feminist leadership approach mean for how we workFor this role, we have selected three of the most relevant feminist Leadership practices for this role (which you can read more about here:1 Self-Awareness2 Mutual accountability3 Strategic Thinking and Judgment

Experience, Knowledge & Competencies:

Essential:

•  BA Degree or Diploma in Communication, Social Science or another relevant field which can bring value to this role.

• Minimum 2-4 years of experience in operator, radio operations as well a certificate in Radio Communications and other social science related positions preferably in a crisis context.

•  Strong ability to communicate clearly and impactfully with a range of program participants; stakeholders including Oxfam staffs.

• ·Currently Oxfam works in different regions of Ethiopia namely Gambella; Somali; Amhara; Afar and Tigray. So we are looking a candidates who have writing, speaking, reading, and editing skills of more than two regional languages to make easy and accessible our reporting systems for the community we are working in.   Basics in Amharic and English language and a minimum of two regional language skill is mandatory.  Skills with more than three regional languages will be an advantage for applicant.

• ·Not mentioning types and level of language skills on the cover letter makes the applicant disqualified from the recruitment process.

•  Proven ability to keep confidentiality of reported cases

• Good knowledge of culture of the community that Oxfam working in.

How to Apply

 CLICK HERE on or before June 16, 2023.

Kindly note that only shortlisted candidates will be contacted.