VACANCY ANNOUNCEMENT

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance.

For more information, visit website: https://www.icrc.org/

The International Committee of the Red Cross (ICRC) Delegation in Ethiopia is looking to hire an experienced, highly motivated and qualified person to fill the position of Welcome Assistant, interim (06 months fixed term contract) based in Addis Ababa.

GENERAL DUTIES

·       Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement

·       Understands and adheres to the ICRC Code of Conduct

·       Understands the roles of the components of the International Red Cross and Red Crescent Movement

·       Respects and observes staff regulations and security rules at all times

·       Represents the ICRC in a professional manner at all times

·       Develops and maintains a pleasant and conducive working environment with colleagues and line managers

·       Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC

·       May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary

 ACCOUNTABILITIES AND RESPONSIBILITIES

Travel & Tourism Required Skills

·       Knowledge on online booking/ticketing of air travel and hotel reservation systems

·       Knowledge on hotel bookings, event coordination and management

·       Knowledge on guest management, reception and familiarization

·       Knowledge on pick and drop, airport transfer and guest house/residencies management tasks

·       knowledge on reservation, ticketing and international customer awareness

Visa & Vital Documents Processing Know-how

·       Knowledge on visas, resident ID/work permit/driving license issuances, duty free previledge and driving license issuing processes and activities

Finance & Admin Skills

·       Knowledge of accounting & finance;

·       knowledge on invoice preparation, billing, verification & payment follow up

·       knowledge on the preparation of contract agreements, SLAs and financial proposals

·       Knowledge on management of office supplies, stationary and telecommunication items  

·       Knowledge of working advance cash handling   

IT Knowledge

·       Good computer knowledge; MS-Word, MS-Excel, Lotus Notes and PP

·       Data Processing and Analytical Skills

Documentation & Filing Skills

·       Knowledge on Receiving, keeping and delivery of company mails

·       Knowledge on managing files in both hard and soft copy

Interpersonal, Behavioural & Soft Skills

·       Keen to help and assist people; approachable, supportive and cooperative

·       Multitasking, Flexible and Creative

·       Self motivated, communicative & technologically adaptive

·       Problem Soving ability

·       Able to work very well independently and within a team

·       Able to constantly update him/herself with an ever changing and dynamic today`s travel industry

·       Comfortable to work with multi-nationals and with workforce from different cultural background

Job Requirements

Professional Experience required

·       A minimum of Diploma in Business, Administration, Management, Accounting, Aviation, Tourism, Foreign Language or other related fields

·       3 years and above experience in customer service; preferably in the Airlines, international hotels, logistics & transport firms, Travel & Tour agencies and/or travel management companies. Having an experience in INGOs will be a plus

·       Has efficient communication skills; both verbal and written

·       Certificate in Reservation and/or Ticketing both in GDS or Online platform will be advantageous 

·       Has advanced English language ability; additional language skills such as French or Arabic will be a plus

How to Apply

Submit your application & CV with copies of relevant documents in person to the ICRC Delegation in Addis Ababa (Around Megenagna, in front of EIAR, around Egziabher ab church OR , send to the ICRC Delegation Addis Ababa, Human Resources Department, P.O.Box 5701, Addis Ababa).

Closing date: June 19,2023

Women applicants and persons with disabilities are highly encouraged to apply.
Please note that only short-listed candidates will be contacted at all stages of the selection process.