Country: Ethiopia

Organization: International Organization for Migration

Closing date: 29 Jun 2023

VACANCY ANNOUNCEMENT (VN)

Open to Internal & External Candidates

Vacancy No.: IOM-CFA/0060/23

Position Title: CVAC Intern

Duty Station: Addis Ababa, Ethiopia

Classification: Internship

Type of Appointment: Internship

Estimated Start Date: As soon as possible

Posting Period: 15.06.2023-29.06.2023

Organizational Context and Scope

IOM provides administrative visa-related services through the Canada Visa Application Centre (CVAC), aimed at making the visa application process more timely and convenient.

Under the overall supervision of the CVAC Project Coordinator and direct supervision of the CVAC Team Leader programmatically and administratively, the incumbent will provide administrative support for the CVAC operated by IOM.

Responsibilities and Accountabilities

The successful candidate will specifically undertake:

1. Provide client services to applicants at all times, in full compliance with the Immigration, Refugees and Citizenship Canada (IRCC) contractual obligations and service standards.

2. Assist in providing information to the applicants: distribution of forms and checklists; provision of accurate and timely replies to applicants’ inquiries through phone, email, chat, and in-person; assistance and guidance with value-added services.

3. Assist in reporting services: daily reports generation and quality check of collected applications and fees; daily reports for contact center (received calls, call-backs, missed calls, etc.) assistance to VAC Manager in quality check.

4. Immediately inform CANVAC Team Leader/Manager of any problems or issues related to her/his daily work and regularly make suggestions on how to improve efficiency and client service.

5. Compliance with IOM Staff Rules and Regulations and with all IOM Policies including: “IOM Standards of Conduct”, “IOM Policy for a Respectful Working Environment”, “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”, “IOM Confidentiality Agreement”, “IOM Data Protection Principles”, “IOM Information Security Policy”;

6. Perform any other related duties that may be assigned by the Team Assistant or VAC Management.

Required Qualifications and Experience

Education

• University Degree in Administration Service Management, Secretarial Science and

• Excellent communication skill

• To be thorough and pay attention to detail

• Multitasking, teamwork, time management

• Good listening skill

• Empathy and problem solving skill

• office management or related discipline is preferred.

Experience

• Fresh graduate from an acknowledged University or College.

Languages

• Fluency in English (oral and written) is required.

Values And Competencies

The incumbent is expected to demonstrate the following technical and behavioral competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other

• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

• Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa, and authorizations by the concerned Government, where applicable.

• Only candidates residing in either the country of the duty station or from a location in a neighboring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighboring country located within commuting distance, and a work permit, as applicable.

How to apply

• For Internal applicants – please send your application letter enclosed with your updated CV toDL_ETH_IOMEthiopiaHR@iom.int , by putting the vacancy number and job title in the subject line.

• For External applicants: you can view the advert via reliefweb.int and you are required to send your application letter enclosed with your updated CV to RECADDIS@iom.int ONLY.

• Any application that does not fulfill/attach the below-listed documents will not be considered.

• Motivation/Application letter indicating the short vacancy number and position title as mentioned in the short vacancy notice.

• CV (written in English) with three professional referees and their contacts (both email and telephone) and Copies of all Academic Certificates from an Accredited University

We strongly encourage qualified women to apply!