Job Expired

company-logo

Call Center Officer

Heal Africa Health City S.C

job-description-icon

Business

Business Administration

Addis Ababa

1 years - 2 years

2 Positions

2023-06-17

to

2023-06-22

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Administration

Full Time

Share

Job Description

Job brief: 

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Duties and Responsibilities:

·         Answering or making calls to clients to learn about and address their needs, complaints, or other issues with services.

·         Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

·         Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

·         Building lasting relationships with clients and other call center team members based on trust and reliability.

·         Utilizing software, databases, scripts, and tools appropriately.

·         Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

·         Making sales or recommendations for products or services that may better suit client needs.

·         Taking part in training and other learning opportunities to expand knowledge of company and position.

·         Adhering to all company policies and procedures.

Category/Department: Marketing and Sales

Location:  HAHC – Head Quarter

Required No:  2(Two)

Report to: Marketing Manager

Job Requirements

Qualifications and skills:

  • Diploma, Level 2 or equivalent.

  • More education or experience may be preferred.

  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

  • Understanding of company, services, and policies.

  • Proficiency with computers, and strong typing skills.

  • Ability to ask prying questions and diffuse tense situations.

  • Strong time management and decision making skills.

  • Adaptability and accountability.

  • Fluency in multiple languages may be desired.

How to Apply

Interested and Qualified applicants can apply using Ethiojobs website: CLICK HERE

Heal Africa Health City S.C

“Healing Hands, Caring Hearts, For a Prosperous Life”

Note: Use '' Accountant '' as the subject title of your email!

Fields Of Study

Business Administration

Related Jobs

about 17 hours left

Wollo University

Master of Business Adminstration

Lecturer

time-icon

Full Time

0 yrs

2 Positions


Master's Degree or Bachelor's Degree in Business Management, Management, Business Administration or in a related field of study. Duties and Responsibilities - Participate in departmental meetings, academic committees, and administrative duties. - Support students through pastoral roles and foster a positive, inclusive learning environment.

Dessie

about 17 hours left

Washington Medical Center

Marketing Officer

Marketing Officer

time-icon

Full Time

0 yrs

2 Positions


Bachelor's Degree in Marketing, Nursing , Communications, Business Administration, Public Health  ,Midwife or in a related field of study with relevant work experience Duties & Responsibilities: - Conduct market research to identify patient needs, competitive landscape, and healthcare trends in Ethiopia. - Develop comprehensive marketing plans and campaigns to promote hospital services, specialties, and new initiatives. - Develop comprehensive marketing plans and campaigns to promote hospital services, specialties, and new initiatives.

Addis Ababa

about 17 hours left

Washington Medical Center

Customer Service Manager

Customer Service Manager

time-icon

Full Time

3 yrs

2 Positions


Bachelor's Degree in Business Administration, Healthcare Management, Communications, Nursing ,Midwifery or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and implement customer service policies, procedures, and standards for all patient touchpoints. - Handle and resolve complex patient complaints and grievances promptly and effectively, escalating when necessary. - Conduct regular training sessions for all hospital staff on customer service best practices, empathy, and effective communication.

Addis Ababa

about 17 hours left

Washington Medical Center

Project Coordinator

Project Coordinator

time-icon

Full Time

3 yrs

1 Position


Bachelor’s Degree in Business administration, Healthcare Management, Project Management or in a related field of study with relevant work experience Duties & Responsibilities: - Define project scope, objectives, and deliverables in collaboration with stakeholders. - Manage project risks and dependencies effectively. - Facilitate regular project meetings and provide timely updates to stakeholders. - Conduct post-project evaluations to capture lessons learned.

Addis Ababa

about 17 hours left

Angla Business PLC

Liaison Officer (Public Relations & Compliance)

Liaison Officer

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree or Diploma in Public Relations, Business Administration, Law, Marketing or in a related field of study with relevant work experience Duties and Responsibilities: - Represent the company in communication with government agencies, city administrations, and regulatory bodies. - Follow up on company business licenses, renewals, and other legal documents - Manage tax-related issues, including VAT registration, withholding tax, and documentation

Addis Ababa

1 day left

Awash Wine Share company

Export Sales Officer

Sales Officer

time-icon

Full Time

2 yrs

1 Position


BA Degree  in Management or Accounting or Purchase and Supplies Management or Marketing or Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Manage and oversee the entire export process, from order receipt to delivery, ensuring accuracy, efficiency, and compliance with regulatory requirements. - Develop, implement, and continuously improve Standard Operating Procedures (SOPs) to optimize export operations, reduce costs, and enhance service quality. - Ensure adherence to international trade laws, export documentation standards, and customs regulations.

Addis Ababa