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Call Center Officer

Heal Africa Health City S.C

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Business

Business Administration

Addis Ababa

1 years - 2 years

2 Positions

2023-06-17

to

2023-06-22

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Administration

Full Time

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Job Description

Job brief: 

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Duties and Responsibilities:

·         Answering or making calls to clients to learn about and address their needs, complaints, or other issues with services.

·         Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

·         Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

·         Building lasting relationships with clients and other call center team members based on trust and reliability.

·         Utilizing software, databases, scripts, and tools appropriately.

·         Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

·         Making sales or recommendations for products or services that may better suit client needs.

·         Taking part in training and other learning opportunities to expand knowledge of company and position.

·         Adhering to all company policies and procedures.

Category/Department: Marketing and Sales

Location:  HAHC – Head Quarter

Required No:  2(Two)

Report to: Marketing Manager

Job Requirements

Qualifications and skills:

  • Diploma, Level 2 or equivalent.

  • More education or experience may be preferred.

  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

  • Understanding of company, services, and policies.

  • Proficiency with computers, and strong typing skills.

  • Ability to ask prying questions and diffuse tense situations.

  • Strong time management and decision making skills.

  • Adaptability and accountability.

  • Fluency in multiple languages may be desired.

How to Apply

Interested and Qualified applicants can apply using Ethiojobs website: CLICK HERE

Heal Africa Health City S.C

“Healing Hands, Caring Hearts, For a Prosperous Life”

Note: Use '' Accountant '' as the subject title of your email!

Fields Of Study

Business Administration

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