Job Expired

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Call Center Customer Service Representative

Atkena Trading Plc

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Business

Marketing Management

Addis Ababa

2 years - 3 years

1 Position

2023-06-22

to

2023-06-30

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Administration

Marketing Management

Full Time

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Job Description

Atkena Trading is an Ethiopian company that introduces Zoza Technology; a ride-sharing service that offers safe, secure, and comfortable rides at an incredibly low cost. Atkena is looking for a customer-focused, polite, accurate, knowledgeable, and detail orientated call center customer service representative. The applicant is expected to use their product, company, and legislative knowledge to communicate with customers and potential customers with queries either via telephone or online and understand their queries to offer the best possible resolution.

Duties and Responsibilities:

  • Receiving or making a high volume of calls from or to customers

  • Responding efficiently to customers and creating a positive experience

  • Manage, allocate and prioritize zoza ride bookings to ensure all jobs are dispatched in a timely manner

  • Communicating with customers through various channels

  • Provide accurate information about Zoza transport services, pricing, policies, and procedures

  • Acknowledging and resolving customer complaints

  • Ensuring customer satisfaction and provide professional customer support

  • Keeping records of customer interactions, transactions, comments and complaints

  • Providing feedback on the efficiency of the customer service process

  • Communicating and coordinating with colleagues as necessary

  • Transferring and escalating the calls and complaints to the appropriate/relevant departments

Job Requirements

Education and Experience

  • BA degree in any field with a minimum of 2 year of experience in call center or customer service role

How to apply:

  • Interested applicants should submit their CV with all the related documents via email: atkena0@gmail.com (Please indicate on the subject box: the position you applied for)

  • NB: Please do not apply if you don’t meet all the requirements.

Fields Of Study

Business Administration

Marketing Management

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