Key Accountabilities

§   Identify and develop new electronic payment opportunities (mobile, online, POS, ATM, direct deposits) and set strategic direction for introduction and implementation of these payments systems.

§   Be a focal person in arranging and driving the process of on boarding of new payment vendors in line with MultiChoice Ethiopia overall business goals and directions.

§   Effectively manage the relationships with the electronic payment platform providers (banks, payment providers, e-wallet, 3rd party vendors etc.) and ensure that the relationships are managed in a strong partnership approach, whereby MultiChoice Ethiopia is driving value from all payment vendors.

§   Manage escalation, reporting and troubleshooting for system related issues either to corporate office or payment platform vendors.

§   Devise strategies, roadmaps and liaise with payment platform providers to enable electronic payment activity is fully integrated and appears seamless to customers.

§   Come up with ideas and initiatives which drive continuous improvement in the entire electronic payments space and work closely with electronic payment vendors.

§   Ensure that electronic payments incorporate the latest industry developments, best practices and recommend where appropriate application in the DStv electronic payment options.

§   Working closely with the Sales and Marketing departments to promote electronic payment and increased use of other self-service options.

§   Derive insights, recommendation and action plans from qualitative payment trends, consumer behavior and large data sets, including preparation of daily, weekly and monthly reports.

§   Working closely with finance team to support the process of Fiscalization of electronic payments, reconciliation and documentation in order to adhere to the regulatory and business needs.

§ Design process flows in payment processing and derive service level targets which would reflect highest standard of customer service.

§ Perform other related duties as per the directions given by line manager.

PAYMENTS CHAMPION RESPONSIBILITIES

Vendor Onboarding / Offboarding

§   Assist in the implementation of relevant API's to ensure vendors meet 100% compliance

§   Assist MAH corporate payments team with end to end integration, including Go-to-Market planning

§   Provide payment vendor support on all projects and sub projects such as: Ad-hoc BAU requests, e.g. Pricing, VAT, Feb billing & New products launches etc. This includes:

o    Providing Feedback to project and product managers

o    Conducting and Reviewing Payments test cases

o    Providing sign-off and approval of TCRs

§   Provide analytical feedback on Vendor Movement (transactions) and activity within the business.

§   Ensure all vendor test cases are accurately executed and documented during postproduction testing.

§   Have vendor knowledge on vendor platforms, failure reasons and channels/touchpoints.

§   Be responsible for engaging payment partners, in-country stakeholders and corporate teams with projects /requirements that impact the Payment systems.

§   Keep current on latest real-time integration technologies and trends.

§   Conduct in depth market research to assist the MAH Payments team in identifying new payment vendors to drive revenue expansion.

§   Assist with technical and non-technical Forum for Vendors for payment service Integration (Calls, meeting).

§   Keep track of vendor contracts and expiration dates.

§   Keep an updated record of vendor contacts and escalations.

Reporting

§   Run vendor governance meetings (analyse vendor failures, performance, trends, Issues etc).

§   Provide input into weekly and monthly reporting, (eg. based on Vendor governance meetings).

Incident Management

§   Identify and analyze defects / error in QA and Production environments (Vendor and MAH) and raise incidents with the Business Desk.

§   Be involved in the incident coordination relationship with relevant Incident personnel and service providers.

§   Determine if an incident or request needs to be escalated according to established incident priority and severity criteria.

§   Ensure that Incidents and requests assigned to all Assignment Groups are resolved and that service is restored and/or provided to the payments team.

§   Lead incident investigations, coordinating internal teams and external service providers to restore service and, if possible, to determine the underlying root causes of issues.

§   Own Pay Customer Satisfaction (CSAT) journey.

§   Identify Pain Points or challenges and come with improvements.

§   Enforce SLAs to in country.

§   Ensure payments recons are actioned on a daily basis, identify where automation is needed.

§   Proactive monitoring of dashboards to report on failures.

Job Requirements

QUALIFICATIONS & EXPERIENCE

§   BSc Degree Computer Science or business-related fields with strong passion on electronic payments.

§   Minimum 6 years of experience in a related business environment.

§   Minimum 3 years’ experience in managing a team.

§   Ability to directly lead and develop an evolving business unit and manage growth.

§   Excellent understanding of existing payment landscape of Ethiopia.

§   Pragmatic and flexible in coordinating and influencing activities.

§    Ability to develop strategy and manage its implementation

§   Project management skills with an ability to see things through to completion in a challenging environment.

§   Customer focus and the ability to look at operations from the customer’s perspective.

§   Ability to communicate and work harmoniously with internal team and external partners.

§   Extremely rigorous when it comes to numbers to understand customers payment trends and drive insights.

§   Ability to think strategically and see the bigger picture on needs across the business.

§   Open minded who seeks input from supervisors and actively applies feedback received to day-to-day work and strives to improve performance.

§   Experience in handling electronic payments and tech savvy.

§   Thorough knowledge of IT systems and data analysis.

§   Excellent analytical skills.

§   Mathematical and technical knowledge.

§ MultiChoice Africa business knowledge and organizational understanding would be an advantage

FUNCTIONAL COMPETENCIES

The incumbent is required to have the following functional competencies:

§   Deadline Driven

§   Strong coordination skills

§   Conflict management

§   Strong communication skills

§   Strong analytical skills

§   Presentation skills

§   Excellent problem-solving skills

§   Decision making

§ Negotiation skills

BEHAVIORAL COMPETENCIES

§   Interpersonal

§   Flexibility

§   Diplomacy/tact

§   Assertiveness

§   Teamwork

§   Cultural sensitivity

§   Approachability

§   Integrity

§   Motivating

§   Perseverance

§   Prioritization

§  Analytical thinking

How to Apply

Interested candidates are invited to send their CV and/or cover letter only through CLICK HERE website.

Only shortlisted candidates will be contacted.