Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the practice coordinator as necessary. Promote a harmonious and professional atmosphere in this public facing role.

  Major Duties and responsibilities:

1.       Act as a point of contact for both staff and customers concerning the reception functions during the normal opening hours of the center.

2.       Ensure adequate staffing levels, approve annual and other leave, and organize rotas ensuring all functions are covered as required

3.       Deal with more complex enquiries from patients including informal complaints relating to reception functions

4.       Continually assess and evaluate systems and quality, recommending changes and improvements to the practice manager as appropriate

5.       Ensure that the center is fit for operation in respect of amenities and customer facilities.

6.        Provide leadership and direction to all staff in excellent customer service, and sustainable practice.

7.       Lead continual improvement in service provision with a view to maintaining our position at the forefront of lab services.

8.       Regularly evaluate quality of individual and team performance

 Job Requirements   

1.      Bachelor degree in office management or related field with three years of experience.

2.        Working at a healthcare facility and having front desk experience are advantages.

 How to Apply

Submit your CV via email: bethztha.hrm@gmail.com or in person to Bethzatha Hospital Administration office, located around Stadium

N.B: Email applicants should write the position title on the subject line of their email. Otherwise their application should not be considered

Only short listed candidates will be conducted.