International Clinical Laboratories (ICL) is one of the largest independent clinical diagnostic centers on the African continent. ICL opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.

It is the only laboratory accredited by the USA-based Joint Commission International (JCI) five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories.

ICL would like to fill the following vacant positions under the Customer Service Section (Gambella Branch) by inviting all qualified and competent applicants:

Position: Gambella Branch Supervisor 

Required Number: 01

Employment conditions: Permanent 

Report to:   Customer Service Regional Manager 

Job Requirements

Qualification and Experience: 

• BSC Degree in Medical Laboratory Science

• Minimum of Five year Experience with  renewed license 

Required Skills and Responsibilities

• Coordinates and supervises the daily operations of the assigned CSC including Preparing work schedules for all staff

• Act as a focal person under the directives of the  Coordinator identifies problems, plans, coordinates, facilitates all activities, reports periodically, and solves problems on the spot

• Ensure that the assigned staff are on duty and provide technical & non-technical support if needed.

• Follow and inform required staff of any updated information like discontinuing tests, resume tests, price changes, etc.

• Prepare Weekly meetings with all staff within the branch to address action items, roadblocks, and questions for the upcoming weeks 

• Do performance evaluations of the staff frequently, record all the evaluations and use them as a baseline for annual employee evaluation

• Make sure that the working environment is clean properly and the IT equipment (e.g. Printers, barcode reader, scanner, etc.,) are functional, if not contact the responsible body to resolve the issue on time

• Perform and Ensure that the cash collected each day is deposited in the bank properly

• Submit and Keeps detailed reports of assigned activities weekly, monthly, and as needed to immediate coordinator or manager. 

• Report each working day’s activities in the morning of the next day to the section coordinator.

• Prepare monthly over-time plan and overtime payments on a weekly basis.

• Properly manage the stock management and do the balance of usage Vs wastage of supplies and materials of the CSC

• Provide support when clients have an urgent complaint during the time-of-service provision. Address customer complaints and report on time. 

• Record, compile & send every accident and incident that occurred in the Branch using the occurrence report form and report to the CQA department. 

• Monthly meeting with managers and coordinators to discuss overall activities of the laboratory (branch)

• Assess the overall workflow on the CSC, know our regular customers, and the most requested tests in the assigned CSC.

• Enter patient data, collect cash, collect samples and serve the customers in the absence of the receptionist and sample collectors.

• Able to communicate with others through Oromifa, Agnewak, and Neware Languages is an Advance 

How to Apply

Qualified applicants who fulfill the above requirements shall submit their updated CV with a Cover Letter and copies of supporting documents in person to the HR Admin office of ICL or using the mail address hrrecruitment@icladdis.com  and within 5 days of this advertisement.

NOTE: PLEASE PUT THE POSITION TITLE IN THE SUBJECT LINE OF YOUR EMAIL.