Application Deadline: July, 09/2023 

Amref Health Africa was founded in 1957 and has since grown to become the largest African-based international health development organization; currently implementing more than 180 programmess, reaching more than 40 million people across 35 African countries; and a staff complement of over 2,000.

Headquartered in Nairobi, Kenya, Amref Health Africa has offices in ten countries in Africa – Burkina Faso, Ethiopia, Guinea (Conakry), Kenya, Malawi, Senegal, South Sudan, Tanzania, Uganda and Zambia. An additional eleven advocacy and fundraising offices are located in Europe and North America.

Amref Health Africa is driven by its vision of ‘Lasting health change in Africa’ and its mission ‘To catalyze and drive community-led and people-centered health systems while addressing social determinants of health’. We believe that the power to transform Africa's health lies within its communities, and therefore strive to ensure that health systems are not only functional but that communities are empowered to hold these systems accountable for the delivery of quality and affordable health care.

Job Title: BD Associate

Directorate/Unit: Business Development Unit

Reporting To: Senior BD Executive (Dotted reporting to Amref Ethiopia)

Duration: Start with 6 month renewable contract, then renew the contract on longer terms based on performance

Physical Location: Amref Health Ethiopia Country Office, Addis Ababa

BACKGROUND

Amref Health Africa in Ethiopia has been working in Ethiopia since 2002 in close collaboration with the Federal Ministry of Health implementing a range of projects in maternal, neonatal and child health, reproductive health, health systems strengthening, health workforce development, water and sanitation, HIV/AIDS and non-communicable diseases across the country, supported by a wide range of multilateral and bilateral donors, corporates and foundations.

JOB PURPOSE

Under the supervision of the Senior BD Executive, the Business Development (BD) Associate will be responsible for:

• Growing revenue by sourcing for business through direct sales (B2B and B2C), and managing sales through channels and intermediaries assigned area as well as maintaining customer relations.

• The focus products are Maisha Evacuation covers, Training, and Medical evacuation contracts.

• Meeting set sales targets within the given time frame.

• The staff will be the main link between AFD and Amref Ethiopia, and will also be AMREF Flying Doctors’ Ambassadors within Ethiopia.

PRINCIPAL RESPONSIBILITIES

KEY AREA ACTIVITY

  Successfully close sales opportunities
  Take responsibility for achieving revenue targets
  Follow-up payments for accounts due
  Plan and execute regular Sales activations
  Identify and develop a sales pipeline and aggressively market for new profitable status customers from the identified target sectors .Revenue and profit generation, including new business development for the company. Prepare daily, weekly and monthly reports to assist in measuring market share, renewal trends and demand. In addition, prepare status reports on client meetings and sales strategies Identify and act on cross-selling opportunities. Maintain timely and accurate information within the company Customer Relationship Management (CRM) database.Keeping records of customer interactions and transactions and making sure that the same has been logged to the CRM .Facilitate and ensure timely collections of payments as per the company's credit policy Making regular visits in order to maintain business relationships with the intermediaries, prospective clients and current ones Giving competitive quotations to intermediaries and following up the same and close sales.

Relationship Management In consultation with SENIOR BDE as well as independently: Build business relationships with customers Provide excellent account management service to key accounts Assist clients understand the features and benefits of AFD products Assess customer’s experience after service delivery and provide feedback to AFD

Customer Service

Develop key internal departmental relationships to ensure commitments to clients are delivered to the highest possible standards

Business Planning In consultation with supervisor, participate in planning customer acquisition activityKeep accurate records of all sales activity and outcomes
  Provide accurate forecasts of sales revenue
  Provide management with feedback on emerging market trends and
  activities in order to support innovationMaintain an up-to-date log of industry and competitor activity in the market and regularly update the BD Manager

Communication In consultation with Senior BDE as well as Independently: Prepare proposals and make presentations to clients
  Present confidently to senior business leaders

Marketing and Public Relations In consultation with Senior BDE and the Marketing manager: Maintain an up-to-date database of clients and partners
  Provide the market intelligence
  Identify relevant industry and business expos/forum for AFD to participate
  in for brand awareness and acquire new contactsSupport marketing and public relations activities as and when neededAdministrationEnsure the office operations run effectively in liaison with the Nairobi
  Office.Receive all visitors and acts as the first point of reference for all enquiries 
  Recording and dispatching all incoming and outgoing Maisha customer
  cardsCoordinate with the membership desk in Nairobi to generate membership
  numbers on the Maisha database for the clientsPerform any other work-related duties assigned

REQUIRED QUALIFICATIONS

Education and Knowledge

• Bachelor’s degree in Sales, Business Administration or related studies from a recognized institution

• Business related courses in customer services, insurance finance or administration is an added advantage

• Demonstrated proficiency in Ms. Office and working knowledge of Customer Relations Management (CRM) system.

Competences and skills

• Ability to understand the market, market intelligence and the products

• Ability to understand client's needs and present solutions

• Ability to communicate confidently and clearly both written and verbally

• Ability to work in and within a team

• Good customer service skills

• Being proactive, energetic and accountable

• Application of a business mindset

• Ability to work under pressure and hold a positive attitude

How to apply

Interested? Please visit our website CLICK HERE using the below apply button to make your application. You will be directed to our online portal where you will need to create an account in order for you to be able to submit your application. Your application should include a cover letter detailing why you are the best fit for this position and your CV with relevant skills and experience.

Closing date will be July 9, 2023.

Only shortlisted candidates will be contacted.

Duly note that Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from

Amref Health Africa will arrive from an @amref.org address.

Amref Health Africa is committed to safeguarding and promoting the welfare of children, young people and vulnerable

adults and expects all staff to share this commitment. Amref Health Africa is an equal opportunity employer and has a non-smoking environment policy.