Job Expired
Multichoice Ethiopia Plc
Business
Marketing and Sales
Addis Ababa
0 years
1 Position
2023-06-29
to
2023-07-09
Marketing & Salesmanship
Full Time
Share
Job Description
Purpose of the Position:
To manage subscribers (inbound), addressing their issues proactively and minimizing churn.
Quality Assurance
§ Maintain at least 90% QA scores at all times
§ Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
§ Ensure first call resolution at every customer contact – reducing return call
Customer Education
§ Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
§ Ensure customer education on alternative contact options
§ Explain the payment options and process mechanism
§ Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the customer
Offers discounts or special deals as needed and within pre-established limits
The incumbent is required to have the following technical competencies:
§ Product/service knowledge
§ Accounts understanding
§ Market/customer knowledge
§ Technical knowledge
Governance and Compliance
Behavioral Competencies
§ Service orientation
§ Empathy
§ Observation
§ Perseverance
Initiative
Interested candidates are invited to send their CV through THIS LINK
Only shortlisted candidates will be contacted.
Fields Of Study
Marketing & Salesmanship
Related Jobs
4 days left
Hill Bottom Recreation Center
Sales Manager
Sales Manager
Full Time
5 - 7 yrs
1 Position
Master's or Bachelor’s Degree in Business Administration, Sales, Marketing or in a related field of study with relevant work experience, out of which 2-3 years of experience in a sales management or supervisory role, leading a team of sales representatives Duties & Responsibilities: - Sales Strategy & Execution: Develop, implement, and manage a comprehensive sales strategy to achieve company sales goals and profitability. Translate business objectives into clear, actionable sales plans for the team. - Team Leadership & Development: Lead, mentor, and motivate the sales team to achieve and exceed their individual and team targets. Conduct regular performance reviews, provide coaching, and identify training needs to foster a high-performance culture. - Route-to-Market & Distribution Management: Design and optimize the distribution network, including wholesalers, distributors, and key accounts, to ensure maximum product availability and visibility across all channels.
6 days left
Paco Dairy Food Industry PLC
Sales
Sales Assistant
Full Time
1 yrs
2 Positions
Educational Background in a related field of study with relevant work experience
about 10 hours left
Kenera International Trading PLC
Junior Sales Executive
Sales Assistant
Full Time
0 yrs
1 Position
Bachelor's Degree in Electrical, Hardware, Software Engineering, Marketing, Computer Science or in a related field of study Only 2017 E.C. graduates are eligible. Duties & Responsibilities: - Identify and qualify new sales leads. - Conduct outbound calls, emails, and social outreach. - Assist in preparing sales presentations and proposals. - Maintain accurate records in the CRM system. - Support senior sales staff with administrative tasks. - Learn about product/service offerings and sales techniques.
5 days left
KOMARI Beverage
Area Sales Representative (ASR)
Sales Representative
Full Time
1 yrs
1 Position
Bachelor's Degree in Sales, Marketing, or in a related field of study with relevant work experience Duties & Responsibilities: - This role is the link between the company and the outlets. It assures smooth communication and workflow between the company’s distribution network and outlets. It is also responsible for the inflow of customer and consumer feedback, complaints, market dynamics, and competitor trade practices. - Generate orders, maintain standards, and identify growth opportunities within the outlet dynamics to drive sales volumes, market share, in-outlet execution, and customer service excellence. - Closely follow up and monitor the relationship between the distributor’s truck personnel and the outlets for any issues that might impact the relationship and experience of the outlets with the company and its representatives
6 days left
Sami Automotive Technology
Salesperson
Sales Person
Full Time
1 yrs
1 Position
Bachelor's Degree\Diploma in Marketing, Sales, Business Administration in a related field of study or Compilation of 12th grade with relevant work experience