Job Expired
Junior Software Support Engineer
IE Network Solutions PLC
ICT
Computer Science and Information Technology
Addis Ababa
1 years - 2 years
1 Position
2023-07-03
to
2023-07-14
Software Engineering
Computer sciences
Full Time
Share
Job Description
Responsibilities:
• Troubleshoot and resolve software-related issues by analyzing log files, debugging code, and investigating root causes.
• Communicate effectively with customers or users to understand and diagnose software problems, ensuring timely and accurate resolution.
• Document support cases, including steps taken, troubleshooting methods, and resolutions, for future reference and knowledge base maintenance.
• Collaborate with cross-functional teams, including developers and QA engineers, to escalate and resolve complex technical issues.
• Participate in the testing and quality assurance of software releases to ensure stability and reliability.
• Contribute to the improvement of support processes and procedures, suggesting ideas for enhancing customer experience and efficiency.
• Stay updated with product knowledge and new releases to effectively support customers with the latest features and enhancements.
• Provide training and guidance to customers or end users on software functionalities and best practices.
Do you have a Bachelor's Degree in Computer Science, Software Engineering or any other related field with 1 - 2 years of work experience in Software Support or similar role? Are you looking for more challenge in a fast-growing professional company with disciplined work culture?
Job Requirements
• Basic understanding of software development concepts and principles.
• Proficiency in programming languages such as Java, C#, Python, or JavaScript.
• Familiarity with relational databases and SQL queries.
• Excellent communication and interpersonal skills to interact with customers or users in a professional and empathetic manner.
• Ability to work independently and collaboratively in a team environment.
• Detail-oriented and organized, with the ability to prioritize and manage multiple support cases simultaneously.
• Customer-oriented mindset with a strong focus on delivering high-quality support.
• Willingness to learn and adapt to new technologies and software applications.
• Previous experience in a customer support or technical support role is a plus
• Knowledge of support ticketing systems and remote troubleshooting tools is a plus.
How to Apply
Register using this LINK
Fields Of Study
Software Engineering
Computer sciences
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