Junior Software Support Engineer

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Junior Software Support Engineer

IE Network Solutions PLC

ICT

Computer Science and Information Technology

Addis Ababa

1 Position

2023-07-03

2023-07-14

Required Skills

Required skills have not yet been specified for this position this job

Fields of study

Software Engineering

Computer science

Full Time

Job Description

Responsibilities:

• Troubleshoot and resolve software-related issues by analyzing log files, debugging code, and investigating root causes.

• Communicate effectively with customers or users to understand and diagnose software problems, ensuring timely and accurate resolution.

• Document support cases, including steps taken, troubleshooting methods, and resolutions, for future reference and knowledge base maintenance.

• Collaborate with cross-functional teams, including developers and QA engineers, to escalate and resolve complex technical issues.

• Participate in the testing and quality assurance of software releases to ensure stability and reliability.

• Contribute to the improvement of support processes and procedures, suggesting ideas for enhancing customer experience and efficiency.

• Stay updated with product knowledge and new releases to effectively support customers with the latest features and enhancements.

• Provide training and guidance to customers or end users on software functionalities and best practices.

Do you have a Bachelor's Degree in Computer Science, Software Engineering or any other related field with 1 - 2 years of work experience in Software Support or similar role? Are you looking for more challenge in a fast-growing professional company with disciplined work culture?

Job Requirements

• Basic understanding of software development concepts and principles.

• Proficiency in programming languages such as Java, C#, Python, or JavaScript.

• Familiarity with relational databases and SQL queries.

• Excellent communication and interpersonal skills to interact with customers or users in a professional and empathetic manner.

• Ability to work independently and collaboratively in a team environment.

• Detail-oriented and organized, with the ability to prioritize and manage multiple support cases simultaneously.

• Customer-oriented mindset with a strong focus on delivering high-quality support.

• Willingness to learn and adapt to new technologies and software applications.

• Previous experience in a customer support or technical support role is a plus

• Knowledge of support ticketing systems and remote troubleshooting tools is a plus.

How to Apply

Fields Of Study

Software Engineering

Computer science

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